Project Manager

Point. Your Marketing Investment Partner; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading marketing firm in Cape Town is seeking a Project Manager to lead a multi-disciplinary team through the entire project life cycle. You will ensure projects are delivered on time, within budget, and at the expected quality to maximize customer satisfaction. The successful candidate should have 3+ years of experience in a similar role, along with relevant qualifications. Strong stakeholder engagement and planning skills are essential for this position.

Qualifications

• 3+ years experience in a similar role and/or industry.
• Customer service and people management experience advantageous.

Responsibilities

• Lead a multi-disciplinary team through project life cycles.
• Deliver on time, in budget, and at the right quality.
• Engage with customers consistently in a marketing environment.

Skills

Stakeholder engagement

Planning and scheduling

Customer service

Risk management

Education

Grade 12

Diploma and/or certification in related field

Job description

Project Manager

Main Purpose of the Job

The role of a Project Manager is to lead a multi‑disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements.

Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).

Key Performance Indicators (KPI’s)

• Customer Lifetime Value (CLV)
• Net Promoter Score (NPS)
• Customer Satisfaction Score (CSAT)
• Delivery on time & in full (OTIF)
• Organic Revenue Growth & Profitability
• Efficiency & Effectiveness

Key Performance Areas (KPA’s)

• Stakeholder engagement (Collaboration & Communication)
• Fulfilment (Planning / Scheduling, Delivery)
• Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
• Market Research (Innovation Initiatives)
• Risk Management & Compliance (Awareness & Mitigation)
• Client Retention (Relationships & Opportunity Generation)

Qualification Requirements

Grade 12

Diploma and / or certification in related field

Work Experience

3+ years’ experience in a similar role and / or industry

Customer service & people management experience advantageous.

Preference given to an existing Point Group employee.