Product Support Service Representative Global Grade 10

Barloworld Equipment (Pty) Ltd; Steelpoort; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading equipment dealer in South Africa seeks an experienced professional to manage Key Account customer relationships. The ideal candidate will have a solid background in sales and mechanical services, particularly with Caterpillar products. Responsibilities include consulting on equipment life cycles, managing quotes, and achieving sales targets. Strong communication and technical skills are essential for success in this role.

Qualifications

• 5 years experience as a mechanic in Caterpillar.
• Sound business communication skills required.
• Basic financial management skills needed.

Responsibilities

• Build relationships with Key Account customers.
• Assess and validate customer needs continuously.
• Promote parts sales through service.

Skills

Sales and marketing skills

Customer relationship management

Technical knowledge of machinery

Problem solving

Attention to detail

Education

Matric/Grade 12 or equivalent

Diploma in Sales/Marketing/Engineering

Tools

Salesforce

Microsoft Office

Job description

Key Outputs

• Responsible for marketing after sales products and services.
• Build productive, professional relationships and strategic partnerships with key personnel in assigned Key Account customer accounts.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
• Assist with quotes for parts, service, and equipment management solutions.
• Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs.
• Liaison between Barloworld and Key Customer accounts.
• Business planning and budgeting planning.
• Where possible inspect all failed machines/components/parts with Technical Rep and advise/train/educate customers accordingly.
• Use Salesforce to load all sale opportunities, customer meetings and calls, and machine inspections.
• Compile and submit a monthly report with forecasts attached to management.
• Complete machine inspections and undercarriage inspections as per required targets.
• Forecast undercarriage replacements and advise the customer.
• Discuss machine and undercarriage inspection reports regularly with customers.
• Responsible for selling Caterpillar marketing initiatives.
• Parts quotations followed up and converted into sales.
• Promote part sales through service.
• Achievement of targeted budget and effective expense management.
• Achievement of operations and customer monthly KPI’s.

Qualification, Experience and Competencies

• Matric/Grade 12 or equivalent.
• Qualified Diesel/Earthmoving equipment and B. Tech / Diploma Sales/Marketing/Engineering (Preferable).
• 5 years Caterpillar experience as a mechanic.
• Sound business communication skills (managerial and technical report writing critical in role).
• Sound technical knowledge of product brands.
• Basic financial management skills.
• Good PC and Microsoft Office knowledge.
• Workplace competencies: business development skills and knowledge.
• Behavioral competencies: relations skills, problem solving, analysis and attention to detail.
• Listening, influencing and negotiation.