Product Success Manager (For Product Managers Who Want To Guide Other Product Teams)

Aha!; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading product development software company is seeking a Product Success Manager who thrives in fast-paced environments. The ideal candidate has over 3 years of experience in product management and enjoys direct customer interaction. Responsibilities include guiding customers on software integration, delivering excellent service, and showcasing new functionalities. The position is full-time and offers flexible remote work arrangements along with competitive benefits, creating a rewarding atmosphere for professional growth.

Benefits

Profit sharing

Medical, dental, and vision plans

Paid time off

Paid parental leave

Qualifications

• Experience in product management or similar role responsible for software.
• 3+ years experience in a growing software company.
• Ability to resolve complex challenges independently.

Responsibilities

• Guide organizations to improve innovation and software building.
• Deliver responsive customer service via proven frameworks.
• Help customers integrate Aha! software with existing tools.

Skills

Customer interaction

Problem-solving

Advanced technology presentation

Product management

Communication

Job description

Product Success Manager (for product managers who want to guide other product teams)

Join to apply for theProduct Success Managerrole atAha!

About Aha!

Aha! is the world's #1 product development software.

We help more than 1 million product builders go from discovery to delivery and bring their strategy to life.

Our suite of tools includes Aha!

Roadmaps, Aha!

Discovery, Aha!

Ideas, Aha!

Whiteboards, Aha!

Knowledge, Aha!

Teamwork, and Aha!

Develop.

Our Product Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us.

Our Values

We serve : We work with the world's best known and most innovative companies, and they trust us to guide them to build products that their customers love.

We are experts : Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers.

We act with urgency : We respond to customers' requests as quickly as we can.

We exchange value : We do not have any salespeople and we focus on what is best for the customer.

We collaborate : We have no tolerance for drama.

We celebrate clear communication, effort, and teamwork.

We guide product : We bring our customers' requirements to our product team and define our own efficient processes and systems.

We enjoy : We like what we do and want you to love your job too.

Learn more about The Responsive Method, our company values, and the generous benefits we offer.

Requirements

You work hard and have a history of making a positive impact.

Fast-paced and high-growth technology companies are where you thrive.

You are happiest when you can work directly with customers alongside a team of high achievers.

You have recently worked in product management or a similar role that was directly responsible for building software.

Working with customers (rather than defining requirements and guiding development work) is your preference, and showcasing advanced technology to sophisticated customers energizes you.

Three+ years' experience defining, managing, or launching new functionality at a growing software or technology company.

Used a detailed go-to-market process to achieve product and business goals.

Learned complex software applications and workflow methodologies.

Written clear instructions to answer questions and explain best practices.

Independently resolved hard challenges.

Responsibilities

Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software.

Delivering responsive customer service using our proven frameworks.

Guiding customers from initial demo to active subscription, through procurement, legal, and security processes.

Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps.

Helping customers integrate Aha! software with their existing tools (e.g., development systems).

Sharing customer feedback internally.

Testing new product functionality as needed.

Setting an example for newer team members who are learning to lead demos, share best practices, and help customers with integrations.

Benefits

The base salary range for this role in the U.S. is between $80, and $.

Cash-based compensation also includes profit sharing, and we contribute a percentage of your total pay each month toward your retirement.

Medical, dental, and vision plans (for many teammates, we cover % of the premiums).

Up to hours of paid time off a year.

30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave.

Up to $1, annually for third-party education, along with paid time off to immerse yourself in learning.

Volunteer opportunities throughout the year.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Product Management and Marketing

Software Development

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