Product Sales Service Representative Global Grade 10

Barloworld Equipment (Pty) Ltd; Gauteng; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading equipment distributor in Gauteng is seeking a professional to manage customer accounts and provide technical sales support. Responsibilities include building partnerships, consulting on equipment lifecycle, and assisting with quotes. Ideal candidates should have a Matric, relevant technical qualifications, and strong business communication skills. Experience in Caterpillar equipment is preferred.

Qualifications

• 5 years of Caterpillar experience as an artisan.
• Sound technical knowledge of product brands.
• Basic financial management skills required.

Responsibilities

• Build relationships with key personnel in customer accounts.
• Consult with customers about equipment lifecycle and maintenance.
• Assist with quotes for parts and service.

Skills

Business development skills

Sound business communication skills

Technical knowledge of product brands

Problem solving

Attention to detail

Influencing and Negotiation

Education

Matric

B. Tech Sales/Marketing Diploma or Certificate

Qualified diesel/earthmoving equipment mechanic

Tools

PC and Microsoft Office knowledge

Job description

Key Output

• Build productive, professional relationships and strategic partnerships with key personnel in assigned customer accounts.


• Proactively assess, clarify, and validate customer needs on an ongoing basis.


• Consult with customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.


• Assist with quotes for parts, service, and equipment management solutions.


• Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs.


• Responsible for Marketing after sales products and services


• Liaison Between Barloworld and Customer accounts


• Business Planning and / Budgeting Planning


• Where possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordingly


• Compile and submit parts forecasting.


• Discuss machine and undercarriage inspection reports regularly with customers.
  
• Responsible for selling Caterpillar marketing initiatives.


• Parts quotations followed up and converted into sales.


• Promote part sales through service.


• Achievement of Targeted Budget and Effective Expenses Management


• Achievement of Operations and customer monthly KPI’s

Qualification, Experience and Competencies

• Matric


• B. Tech Sales/Marketing Diploma or Certificate


• Qualified diesel/earthmoving equipment mechanic (or equivalent qualification).


• 5 years Caterpillar experience as an artisan


• Workplace Competencies Business development skills and knowledge


• Sound business communication skills (Managerial and technical report writing critical in role)


• Sound technical knowledge of product brands.


• Sound business communication skills


• Basic financial management skills


• PC and Microsoft Office knowledge


• Behavioural Competencies: Relations skills


• Problem solving, analysis


• Attention to detail.


• Listening


• Influencing and Negotiation