PROCESS ENGINEER

Tych Business Solutions; Durban North; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading business solutions provider in Durban North seeks a Business Analyst to analyse, document, and optimise business processes. You will facilitate stakeholder workshops and design efficient processes while ensuring compliance and governance. The ideal candidate will have 5 years of experience in process analysis and possess relevant qualifications, such as a degree in Information Systems. Join this dynamic team to drive impactful changes and enhance service delivery.

Qualifications

• Matric and an Information Systems bachelor's degree or equivalent (NQF Level 7).
• 5 years experience as a Business Analyst focused on process analysis.

Responsibilities

• Analyse, document, and optimise business processes across the project value chain.
• Facilitate workshops and stakeholder interviews to capture AS-IS processes.
• Design TO-BE processes using process engineering principles.

Skills

Business process analysis

Process improvement

Stakeholder management

Digital enablement

Education

Information Systems bachelor's degree or equivalent (NQF Level 7)

Qualification in Business Analysis

Qualification in Process Engineering

Job description

Key Responsibilities

• Analyse, document, and optimise business processes across the project value chain.

• Facilitate workshops and stakeholder interviews to capture AS-IS processes, business rules, and control points.

• Design TO-BE processes using process engineering principles to support standardisation, efficiency, and improved service delivery.

• Identify process gaps, risks, inefficiencies, and rationalisation opportunities.

• Develop BPMN process models and supporting artefacts (process maps, SIPOC, RACI, SOPs).

• Translate optimised processes into clear functional and non-functional requirements for digital enablement.

• Support governance, compliance, audit inputs, and change management activities.

• Collaborate with business, ICT, and delivery teams to ensure alignment and traceability.

Qualifications

Matric and Information Systems bachelors degree or equivalent (NQF Level 7), Qualification in Business Analysis and/or Process Engineering.

Experience

• 5 years experience as a Business Analyst with a strong emphasis on process analysis and improvement.
• Demonstrated experience in process rationalization or transformation initiatives.
• Proven experience working on multi-stakeholder initiatives involving policy, compliance, and operational processes.