Planner Technology Global Grade 09

Barloworld Equipment (Pty) Ltd; Kathu; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading equipment firm is seeking a candidate to support the Regional Technology Manager in Kathu. The role involves preparing quotes and overseeing parts inventory to ensure customer satisfaction. Candidates should have a Grade 12 or National Technical Certificate and good communication skills. Familiarity with SAP and CRM software is an advantage. This position requires a team player with strong problem-solving abilities and attention to detail.

Qualifications

• Grade 12 and/or National Technical Certificate - N2 or N3.
• Computer literacy in MS Office, SIS, STW/ET, CAT inspect.
• Valid driver’s licence.

Responsibilities

• Support Regional Technology Manager and quote preparation.
• Manage parts inventory to support customers.
• Assist with warranty resolutions and manage customer queries.

Skills

Good communication skills

Customer relations

Team player

Problem-solving skills

Attention to detail

Influencing skills

Negotiation skills

Education

Grade 12

National Technical Certificate - N2 or N3

Trade certificate

Tools

SAP

CRM software

MS Office

Job description

Key Outputs

• Support Regional Technology Manager
• Prepare quotes, invoices & planning of work including monitoring progress
• Prepare reports as required
• Manage parts inventory, availability of both parts and resources to support the customers
• Prepare and oversee proposals to customers
• Assist with warranty resolutions and time management
• Provide logistical support to technology technicians
• Assist to resolve internal and external customer queries
• Assist with the achievement of KPI’s (CAT Digital Excellence Program – CAT DEP)
• Liaise with Aftersales, Sales and other relevant teams as and when necessary to ensure CAT DEP KPIs are met
• Managing the WIP, work order closing and work order history

Qualification, Experience and Competencies

• Grade 12 and/or National Technical Certificate - N2 or N3
• Trade certificate will be an advantage
• SAP/CRM knowledge will be an advantage
• Computer Literacy (MS Office, SIS, STW / ET, CAT inspect. myCat.com)
• Good communication skills, customer relations and must be a team player
• Understanding the technology, service work process & attention to detail
• Valid driver’s licence
• Must be a Team player and be willing to work overtimeGood problem - solving Skills
• Attention to detail competency
• Business and financial Acumen competencies
• Influencing and negotiation skills