People Operations Analyst

DigiCert; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global security authority is seeking a detail-oriented Global People Operations Analyst for its HR team in Cape Town. This position is focused on managing complex employee inquiries and ensuring efficient HR process execution. The ideal candidate will have a Bachelor's degree in Human Resources and at least 2 years of relevant HR experience. Responsibilities include analyzing HR case trends, improving processes, and supporting HR operational programs, with a focus on enhancing the employee experience.

Benefits

Provident Fund

Medical Aid + Gap Cover

Employee Assistance Program

Gym Reimbursement

Life Insurance

Disability Insurance

Qualifications

• 2+ years of HR experience in a shared services or HR operations environment.
• Experience using analytical tools for reporting and data analysis.
• Ability to handle complex employee inquiries and provide support.

Responsibilities

• Manage and resolve Tier 2 employee inquiries related to HR policies.
• Support HR processes, ensuring compliance with company policies.
• Analyze HR case trends and recommend improvements.
• Collaborate to resolve complex HR issues with stakeholders.

Skills

Analytical skills

Communication skills

HR systems familiarity

Process improvement

Education

Bachelor’s degree in Human Resources or related field

Tools

Excel

ServiceNow

Salesforce

Zendesk

Job description

Who we are

We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That’s digital trust for the real world.

Job summary

We are seeking a detail-oriented and service-driven global People Operations Analyst to join our Global Human Resources team. This role serves as an escalation point for complex employee inquiries and cases, working across multiple Global HR functions including leaves of absence and policy interpretation. In addition to resolving cases, this role contributes to operational excellence through case trend analysis and process improvement recommendations.

What you will do

• Case Management: Respond to and resolve Tier 2 employee inquiries and issues submitted related to HR policies, programs, and systems.
• Process Execution: Support and execute operational HR processes (e.g., refine LOA programs to create best in class employee experience) in compliance with company policies and regulatory requirements.
• Knowledge Management: Contribute to the maintenance of knowledge base articles and process documentation to ensure consistent and accurate employee support.
• Issue Escalation: Collaborate with COEs (e.g., Benefits, Compensation, Employee Relations) and HRBPs to resolve complex or sensitive issues and ensure a smooth handoff/escalation process.
• Reporting & Analysis: Compile and analyze HR case trends, service metrics, and feedback data to identify common issues and recommend process or documentation improvements.
• Process Improvement: Participate in continuous improvement initiatives aimed at streamlining HR support processes and enhancing the employee experience.
• Support Operationalization of HR Programs: Innovate existing HR Programs to automate and create efficiencies in how the teams are supporting the business.

What you will have

• Bachelor’s degree or equivalent work experience in Human Resources, Business, or a related field.
• 2+ years of HR experience, preferably in a shared services, HR operations, or employee support environment.
• Familiarity with HR systems (e.g., Workday, SAP, Oracle) and case management tools (e.g., ServiceNow, Salesforce, Zendesk).
• Strong analytical skills with experience using Excel or similar tools for data analysis and reporting.
• Excellent written and verbal communication skills.

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance