People Consultant : Onboarding and Administration (DBN)

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A global HR services company in KwaZulu-Natal is seeking a People Services Administrator to provide high-quality administrative support throughout the employee lifecycle. You will manage employee data, coordinate onboarding activities, and ensure compliance while delivering excellent service. Candidates with HR qualifications and experience in BPO or administrative roles are encouraged to apply. Strong communication skills and proficiency in HR systems are essential.

Qualifications

• At least 1 year BPO experience with knowledge of workflows and KPIs.
• At least 2 years in an admin role in HR administration or shared services.
• Proficiency in HRIS platforms is highly advantageous.

Responsibilities

• Manage and maintain accurate employee data across HR systems.
• Coordinate cross-functional onboarding activities.
• Triage and resolve HR-related tickets from employees.

Skills

Attention to detail

Organisational skills

Communication skills

Problem-solving mindset

Confidentiality

Education

HR/People-related tertiary qualification

Matric/NQF 4 qualification

Tools

MS Office Suite

HRIS platforms

Job description

About the Role

• To support SA/UK teams to provide efficient, high-quality administrative support across the employee lifecycle by ensuring accurate data management, timely processing of HR transactions, and a positive employee experience.
• The People Services Administrator plays a key role in delivering consistent, compliant, and service-oriented HR support that enables operational excellence across regions.

Responsibilities

Onboarding Enablement & Coordination

• Prepare and issue compliant employment contracts and onboarding documentation across multiple regions (e.g., South Africa, UK, and future expansions).
• Coordinate cross-functional onboarding activities (e.g., facilities, payroll, IT) to support a smooth end-to-end employee journey.

People Data Integrity & Lifecycle Management

• Manage and maintain accurate employee data across all core HR systems (e.g., Payspace, Dayforce, YouManage), ensuring end-to-end data integrity.
• Execute employee lifecycle transactions (e.g., promotions, transfers, secondments) in alignment with defined SLAs, local market regulations, and audit requirements.
• Perform critical inputs and audits on employee records, including personal details, job information, remuneration, and client allocations.

Leave Administration & Workforce Transactions

• Administer leave-related and employee absence records via approved platforms.
• Ensure alignment with market-specific policies and legislative standards.
• Support and handle queries and escalations.

Service Excellence and Employee Support

• Act as administrative support to HRBPs.
• Triage and resolve HR-related tickets from employees and managers.
• Issue standard HR documentation (e.g., confirmation of employment, certificates of service).

Compliance, Audit & Record Management

• Maintain audit-ready records in line with statutory requirements.
• Prepare and submit documentation for internal and external audits across regions.
• Ensure HR documentation is updated, stored, and version-controlled across platforms.
• Generate and maintain basic reports to support People Operations and Operations alike.

Process Improvement & Operational Effectiveness

• Identify and recommend improvements for process standardisation and automation.
• Support the development of SOPs to ensure scalable and consistent HR service delivery as the function grows geographically.

Minimum Requirements

• A minimum of Matric/NQF 4 qualification
• HR/People-related tertiary qualification is preferred
• At least 1 year BPO experience (familiarity with BPO workflows, KPIs, to ensure service excellence)
• At least 2 years in an admin focused role (preferably in an HR administration or shared services environment)
• Proficiency in MS Office Suite
• Experience working on HRIS platforms is highly advantageous
• Excellent communication (verbal and written)
• Clear Disciplinary Record

Required Skills

• Strong attention to detail and data accuracy
• Excellent organisational and time management skills
• Knowledge of HR systems (e.g., Dayforce, Payspace, YouManage, Paradox, SimplifyHR)
• Ability to work under pressure and meet tight deadlines
• Strong communication and interpersonal skills
• Problem-solving and service-oriented mindset
• Confidentiality and professionalism in handling sensitive information
• Strong skills in Excel, PowerPoint and Word

CoreBehavior

Huntswood’s employees are described as dependable, driven and collaborative. The job holder should align to our 6 Fundamental Values:

• Bring Your “A” Game
• Strive For Greater
• Enable and empower all employees
• Do the right thing
• Own it
• Deliver unbelievable service

"It's not just about what we do, but the way we do it. And it's our values that make us special."

NB: All appointments are subject to the positive outcome of pre-employment verification checks.