Patient Consultant - Weight Loss: Weight Doctors South Africa

Weight Doctors Group; Pretoria; Remote; ZAR 300,000 - 400,000; Full time

Job summary

A leading medical group is seeking a full-time Patient Consultant based remotely in Pretoria or Johannesburg. The role involves providing support to patients throughout their treatment journey, understanding their needs, and collaborating with healthcare professionals. Ideal candidates have a background in customer service, healthcare experience, and excellent communication skills. This position offers a dynamic work environment with a focus on patient wellbeing.

Qualifications

• Proven customer service experience with online and face-to-face interaction.
• Previous professional experience in the healthcare industry is preferred.
• Native English speaker with excellent oral and written communication skills.

Responsibilities

• Provide first contact support to patients.
• Carry out consultations to understand patients' needs.
• Ensure patient wellbeing throughout their treatment journey.
• Documentation and medical compliance.
• Treatment planning and coordination.
• Collaborate with nutritionists, doctors, and surgeons.

Skills

Customer service experience

Communication skills

Empathy

Team player

Education

Background in nutrition or health sciences

Job description

Patient Consultant, Weight Doctors South Africa

Locations : Remote : Pretoria or Johannesburg based

Founded in 2020, Weight Doctors are on a mission to address one of the world's most widespread diseases. Weight Doctors offers innovative, minimally invasive medical therapies to help people who suffer from a serious weight problem. From medicine-based treatments, to advanced endoscopic technology, our temporary or permanent medical procedures reduce the size of the stomach without incisions or scars. Combining these low-risk therapies with additional focus on nutrition, movement and mindset, Weight Doctors enable people to achieve effective and sustained weight loss.

We're a team of surgeons, doctors, consultants and nutritionists who bring more than 25 years' experience in the field of medical weight loss. Our patients' wellbeing is our priority. That's why quality, honesty and authenticity are our operating principles. We are committed to continuous innovation in the field of medical weight loss with an aim to provide truly effective therapies. With multiple locations in South Africa, and a global team extending to Germany, Netherlands, Namibia, and UK, we're striving to make a big impact.

Join our team as a Patient Consultant on a full-time basis (Remote : Pretoria or Johannesburg based)

As a Patient Consultant, you accompany our patients along their journey with the Weight Doctors – beginning with the initial contact, continuing to their treatment day and through to their post-treatment support.

Your responsibilities :

• Provide first contact support to patients
• Carry out consultations; understanding the patients' needs to share treatment recommendations
• Ensure patient wellbeing before, during and after their treatment
• Documentation and medical compliance;
• Treatment planning and coordination;
• Collaborate with nutritionists, doctors and surgeons before and after treatments; and
• Travel to clinic locations as required (Pretoria, Johannesburg, Cape Town) - approx 1 day per week.

Your profile :

• Proven customer service experience with both online and face-to-face interaction
• Background in nutrition, health sciences is beneficial
• Previous professional experience in the healthcare industry is preferred
• Native English speaker with excellent oral and written communication skills, additional language skills ideal

What makes you stand out :

• Able to create a smile on people's faces
• High level of empathy, enjoys working closely with people
• You are a team player
• Structured, organized work style
• Motivated to work in a dynamic, growing environment
• Hands on, with a “get things done” mentality