Passenger Ticketing Executive – Port Office / Boarding Gate Operations

Mashreq Bank; South Africa; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic consultancy in the travel sector is hiring Passenger Ticketing Executives in South Africa. You'll be the first point of contact for passengers, ensuring a smooth check-in and boarding process. Ideal candidates thrive in fast-paced environments and possess strong customer service skills. The role offers competitive pay and opportunities for professional growth in a vibrant atmosphere.

Benefits

Competitive salary

On-the-job training

Paid time off

Travel discounts

Qualifications

• High school diploma required; certification in relevant fields preferred.
• Proficiency in English, other languages are a plus.
• 0 to 2 years of experience in relevant roles.

Responsibilities

• Welcome and assist passengers at check-in and boarding.
• Issue and verify tickets and boarding passes.
• Coordinate with operations and security for seamless boarding.
• Maintain communication with passengers regarding their travel.

Skills

Customer service skills

Interpersonal skills

Proficiency in English

Basic IT skills

Education

High School Diploma or equivalent

Diploma or certification in Travel & Tourism, Aviation, or Hospitality Management

Tools

Ticketing software (Amadeus, Sabre)

Job description

📝 Job Summary:

Houston Skilled Consultancy is hiring dynamic and customer-oriented Passenger Ticketing Executives to support our growing port operations. As the face of our clients boarding and ticketing services, you will be responsible for ensuring the smooth check-in and boarding process for passengers embarking on sea voyages. This role is ideal for individuals who thrive in a fast-paced environment, have a keen eye for detail, and enjoy providing top-tier customer service in a travel and hospitality setting.

🎯 Key Responsibilities:

• Welcome and assist passengers at the port terminal and boarding gates with check-in procedures.

• Issue, verify, and validate tickets, travel documents, and boarding passes.

• Coordinate closely with operations, baggage, and port security teams for seamless boarding.

• Provide timely and accurate information regarding ship schedules, cabin assignments, and boarding procedures.

• Address and resolve ticketing discrepancies, reservation changes, and customer queries.

• Maintain clear and professional communication with passengers, especially in case of delays or itinerary changes.

• Ensure compliance with safety, immigration, and port authority protocols during boarding.

• Generate daily passenger manifests and report ticketing activities to supervisors.

• Support emergency response or evacuation procedures when necessary.

✅ Required Skills and Qualifications:

• High School Diploma or equivalent required; diploma or certification in Travel & Tourism, Aviation, or Hospitality Management preferred.

• Proficiency in English (verbal and written); additional language(s) is an advantage.

• Basic knowledge of ticketing software and systems (e.g., Amadeus, Sabre, or any POS systems).

• Strong interpersonal and customer service skills.

• Basic IT skills: MS Excel, Email, Scanning/Printing.

• Professional grooming and a calm demeanor under pressure.

📅 Experience:

• 0 to 2 years of experience in ticketing, airport check-in, cruise operations, port services, or front-desk roles.

• Freshers with strong communication skills and customer service orientation are encouraged to apply.

⏰ Working Hours:

• Rotational Shifts (Morning/Evening) aligned with port operations.

• Weekends and public holiday availability is required.

• Typical working hours: 8 to 9 hours per shift, depending on ship schedule.

🧠 Knowledge, Skills, and Abilities:

• Understanding of ticketing, booking, and reservation procedures.

• Familiarity with maritime passenger processing is a plus.

• Ability to handle high passenger volumes efficiently.

• Attention to detail and accuracy under time constraints.

• Team player with a proactive approach to problem-solving.

🎁 Benefits:

• Competitive monthly salary with overtime and shift allowance.

• Uniform and ID badge provided.

• On-the-job training and career development programs.

• Paid time off, including sick leave and public holidays.

• Opportunity to work in international cruise terminals and port offices.

• Travel discounts on affiliated passenger services (if applicable).

🌟 Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we partner with global travel and logistics leaders to offer impactful careers in the maritime and passenger service sectors. Our team thrives in high-energy environments and plays a critical role in creating smooth travel experiences for thousands of passengers. Join us and be part of a growing organization where your dedication will lead to visible results and professional growth.

📨 How to Apply:

Interested candidates should send their updated resume along with a passport-sized photograph and valid ID proof to us
Please mention Passenger Ticketing Executive – Port Officein the subject line.
Shortlisted candidates will be contacted for a virtual or on-site interview.