Overview
Parts Manager Johannesburg
Responsibilities
- Parts Operations & Inventory Management: Manage daily operations of the parts department; Maintain accurate stock levels through forecasting, ordering, and replenishment; Implement controls to minimise stock losses, obsolete items, and variances; Ensure proper storage, handling, and identification of parts.
- Sales & Customer Service: Drive sales of parts to internal workshops, transport fleets, and external customers; Provide technical advice and support to mechanics, drivers, and clients; Handle customer queries and resolve complaints efficiently; Identify opportunities to upsell and expand the customer base.
- Supplier & Procurement Management: Source, negotiate, and manage relationships with suppliers; Monitor supplier performance and pricing to ensure cost-effectiveness; Ensure timely availability of critical components to minimise fleet downtime.
- Financial & Reporting: Monitor parts department budgets, sales targets, and profitability; Process purchase orders, invoices, and supplier reconciliations; Generate management reports on sales performance, inventory, and turnover.
- Team Leadership & Compliance: Supervise, train, and motivate parts staff; Ensure compliance with company policies, safety regulations, and industry standards; Develop and implement standard operating procedures for the parts department.
Skills & Competencies
- Strong knowledge of commercial vehicle parts, transport equipment, and workshop operations.
- Excellent inventory management and procurement skills.
- Strong customer service and negotiation abilities.
- Proficiency in MS Office and parts management software (e.g., Kerridge, Autoline, SAP).
- Leadership and team management skills.
- Problem-solving and decision-making ability.
Qualifications & Experience
- Diploma/Degree in Supply Chain, Logistics, Business, or related field (advantageous).
- 3–5 years’ experience in a Parts Management role (preferably transport/commercial vehicles).
- Strong technical understanding of trucks, trailers, or heavy-duty equipment.
- Proven track record of meeting sales and operational targets.