Part Time Technical Support Consultant - iStore Constantia, Cape Town

Core Group; Wes-Kaap; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading technology retail company in South Africa is looking for Technicians to join their team. This role focuses on providing technical support to customers, troubleshooting issues, and assisting with software support. Ideal candidates should have completed Matric and hold an IT qualification (A+/N+). With a flexible working capacity of 4 or 5 days a week, this role also emphasizes the importance of customer service and conflict management skills. Apply today!

Qualifications

• Completed Matric and IT qualification (minimum A+/N+).
• Experience in Helpdesk/1st Line Support.

Responsibilities

• Provide technical support to iStore customers.
• Troubleshoot and resolve technical issues.
• Provide training and assistance to customers.

Skills

Technical support

Troubleshooting

Customer service

Conflict management

Situational awareness

Learning and development

Education

Completed Matric

IT qualification (minimum A+/N+)

Job description

Overview

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

We are looking for Technicians to join our team in a flexible capacity with working either 4 or 5 days a week.

Responsibilities

Our iStore Technical Support Technicians are a combination of technically strong individuals with great people skills. Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

Qualifications

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today!