Outbound Customer Care Specialist

Ithemba Recruitment- Sourcing Top Talent; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global company is seeking a Customer Service Advisor to handle customer queries in a fast-paced telephony environment. Responsibilities include responding to inquiries, maintaining accurate records, and advocating for customer needs. The ideal candidate is passionate about providing exceptional service and has a proven track record in customer support. This role requires excellent communication skills and the ability to solve problems while developing strong relationships with customers and colleagues.

Qualifications

• Demonstrated track record in customer support.
• Able to explain complex concepts simply.
• Experience in multi-channel customer support preferred.

Responsibilities

• Respond to customer inquiries through various channels.
• Keep accurate records of customer interactions.
• Act as a brand ambassador and solve customer problems.

Skills

Customer service excellence

Empathy and active listening

Problem-solving skills

Communication skills

Job description

A global company is seeking a Customer Service Advisor to handle customer queries in a fast-paced telephony environment. Responsibilities include responding to inquiries, maintaining accurate records, and advocating for customer needs. The ideal candidate is passionate about providing exceptional service and has a proven track record in customer support. This role requires excellent communication skills and the ability to solve problems while developing strong relationships with customers and colleagues.