Operations Manager - Intimate Apparel / E‑Commerce

Salesworx Recruitment (Pty) Ltd; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic lingerie retail brand in Durban seeks an experienced Operations Manager to oversee day-to-day operations across multiple locations. The ideal candidate has strong operational and logistics experience, is skilled in inventory management with tools like Cin7 Core and Shopify, and demonstrates leadership in ensuring exceptional client experiences. This role emphasizes efficiency and a customer-centric approach, making it vital for the success of the brand's mission.

Benefits

Market related salary

Qualifications

• 5+ years’ experience in retail operations, supply chain, or e-commerce.
• Strong organisational and process management skills.
• Hands-on experience with inventory control systems.

Responsibilities

• Manage imports from the UK and courier relationships.
• Oversee accurate inventory and stock levels.
• Support customer service team in resolving queries.

Skills

Operations Management Experience

Supply Chain & Logistics Management

Inventory & Systems Management

Customer Service Oversight

Fulfilment & Dispatch Supervision

Data & Analytical Ability

Tools

Cin7 Core

Shopify

Job description

Salesworx is proud to partner with Liza Clifford Professional Bra Fitting Studios in the search for a dynamic and experienced Operations Manager.

This is an exciting opportunity to join a well-established, customer-focused brand that has redefined the lingerie retail experience in South Africa. We’re looking for a hands‑on leader with strong operational, people management, and retail/e‑commerce experience to ensure smooth day‑to‑day operations across multiple studio locations.

If you’re passionate about creating exceptional client experiences, driving efficiency, and leading motivated teams within a purpose‑driven brand — we’d love to hear from you!

The Role

You’ll be the heartbeat of our day‑to‑day operations, ensuring that every studio, every order, and every customer experience runs seamlessly — from stock arriving in the UK to a client unwrapping her beautifully packed bra in Bloemfontein.

Your Key Areas of Focus

• Supply Chain & Logistics (30%) Manage imports from the UK, courier relationships, and inter‑studio transfers to keep stock moving efficiently.
• Inventory & Stock Control (25%) Oversee accurate inventory in Cin7 Core, reconciling with Shopify and studio sales to maintain healthy stock levels and reorder points.
• Customer Service Management (25%) Support our “Courage Consultants” and virtual team in resolving client queries with empathy and efficiency, maintaining our gold‑standard service reputation.
• Fulfilment & Dispatch (20%) Manage fulfilment flow, accuracy, and timeliness — ensuring every parcel is packed beautifully and delivered on time.

Requirements

• Operations Management Experience
  • Proven track record managing day‑to‑day operations across multiple locations (preferably retail or e‑commerce).
  • Strong organisational and process management skills.
• Supply Chain & Logistics Management
  • Experience coordinating imports, courier relationships, and distribution logistics.
  • Understanding of end‑to‑end supply chain — from supplier to customer delivery.
• Inventory & Systems Management
  • Hands‑on experience with inventory control systems such as Cin7 Core, Shopify, or similar ERP/e‑commerce tools.
  • Able to reconcile stock, track movement, and maintain accurate data.
• Customer Service Oversight
  • Experience leading or supporting a customer service team.
  • Ability to resolve client queries efficiently while maintaining high service standards.
• Fulfilment & Dispatch Supervision
  • Strong understanding of order fulfilment processes, quality control, and delivery performance metrics.
• Data & Analytical Ability
  • Comfortable working with performance metrics (delivery rates, inventory turnover, accuracy percentages, etc.).
  • Able to interpret reports and drive continuous improvement.

Personality & Leadership Attributes

• Highly organised, structured, and detail‑oriented.
• Calm under pressure, adaptable, and solutions‑driven.
• Strong communicator who can manage, motivate, and align cross‑functional teams.
• Customer‑centric mindset — understands that operations excellence drives brand experience.
• Values‑driven, aligned with the brand’s mission to empower women and deliver excellence with heart.

Desirable Background

• 5+ years’ experience in retail operations, supply chain, or e‑commerce.
• Exposure to both physical retail and online store environments.
• Prior experience in a fast‑scaling SME or brand with multiple outlets a strong plus.
• A natural organiser who thrives on efficiency and structure.
• Experienced in inventory systems (Cin7, Shopify, or similar).
• Skilled at managing teams across multiple locations.
• Confident analysing reports and turning data into action.
• Calm under pressure, proactive, and solutions‑driven.
• Passionate about customer service, brand excellence, and empowering women.

Benefits

Market related salary.