Operations Manager - Intimate Apparel / E-Commerce | Durban

Salesworx Recruitment Ltd; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is looking for an Operations Manager for a prominent client in the intimate apparel sector in Durban. This role involves managing day-to-day operations across multiple studios, overseeing supply chain logistics, inventory control, and customer service. The ideal candidate will have substantial experience in retail or e-commerce operations, strong leadership skills, and a passion for delivering excellence while empowering clients. This is a unique opportunity to make a significant impact in a customer-focused brand.

Qualifications

• Proven track record managing day-to-day operations across multiple locations.
• Experience coordinating imports, courier relationships, and distribution logistics.
• Hands-on experience with inventory control systems such as Cin7 Core, Shopify, or similar.
• Experience leading or supporting a customer service team.

Responsibilities

• Manage imports from the UK, courier relationships, and inter-studio transfers.
• Oversee accurate inventory in Cin7 Core, reconciled with Shopify and studio sales.
• Support the 'Courage Consultants' in resolving client queries effectively.
• Manage fulfilment flow, accuracy, and timeliness.

Skills

Operations Management Experience

Supply Chain & Logistics Management

Inventory & Systems Management

Customer Service Oversight

Fulfilment & Dispatch Supervision

Data & Analytical Ability

Personality & Leadership Attributes

Tools

Cin7 Core

Shopify

Job description

Job title: Operations Manager - Intimate Apparel / E-commerce | Durban

Job Location: KwaZulu-Natal, Durban

Deadline: December 11

Job Description

Salesworx is proud to partner with Liza Clifford Professional Bra Fitting Studiosin the search for a dynamic and experienced Operations Manager.

This is an exciting opportunity to join a well-established, customer-focused brand that has redefined the lingerie retail experience in South Africa.

We're looking for a hands‑on leader with strong operational, people management, and retail / e-commerce experience to ensure smooth day‑to‑day operations across multiple studio locations.

If you're passionate about creating exceptional client experiences, driving efficiency, and leading motivated teams within a purpose‑driven brand — we'd love to hear from you!

The Role

You’ll be the heartbeat of our day‑to‑day operations, ensuring that every studio, every order, and every customer experience runs seamlessly — from stock arriving in the UK to a client unwrapping her beautifully packed bra in Bloemfontein.

Your key areas of focus:

• Supply Chain & Logistics (30%): Manage imports from the UK, courier relationships, and inter‑studio transfers to keep stock moving efficiently.
• Inventory & Stock Control (25%): Oversee accurate inventory in Cin7 Core, reconciling with Shopify and studio sales to maintain healthy stock levels and reorder points.
• Customer Service Management (25%): Support our "Courage Consultants" and virtual team in resolving client queries with empathy and efficiency, maintaining our gold‑standard service reputation.
• Fulfilment & Dispatch (20%): Manage fulfilment flow, accuracy, and timeliness — ensuring every parcel is packed beautifully and delivered on time.

Requirements

Core Experience & Skills

• Operations Management Experience: Proven track record managing day‑to‑day operations across multiple locations (preferably retail or e‑commerce). Strong organisational and process management skills.
• Supply Chain & Logistics Management: Experience coordinating imports, courier relationships, and distribution logistics. Understanding of end‑to‑end supply chain — from supplier to customer delivery.
• Inventory & Systems Management: Hands‑on experience with inventory control systems such as Cin7 Core, Shopify, or similar ERP / e‑commerce tools. Able to reconcile stock, track movement, and maintain accurate data.
• Customer Service Oversight: Experience leading or supporting a customer service team. Ability to resolve client queries efficiently while maintaining high service standards.
• Fulfilment & Dispatch Supervision: Strong understanding of order fulfilment processes, quality control, and delivery performance metrics.
• Data & Analytical Ability: Comfortable working with performance metrics (delivery rates, inventory turnover, accuracy percentages, etc.). Able to interpret reports and drive continuous improvement.
• Personality & Leadership Attributes: Highly organised, structured, and detail‑oriented. Calm under pressure, adaptable, and solutions‑driven. Strong communicator who can manage, motivate, and align cross‑functional teams. Customer‑centric mindset — understands that operations excellence drives brand experience. Values‑driven, aligned with the brand's mission to empower women and deliver excellence with heart.

Desirable Background

• 5+ years' experience in retail operations, supply chain, or e‑commerce.
• Exposure to both physical retail and online store environments.
• Prior experience in a fast‑scaling SME or brand with multiple outlets— a strong plus.
• A natural organiser who thrives on efficiency and structure.
• Experienced in inventory systems (Cin7, Shopify, or similar).
• Skilled at managing teams across multiple locations.
• Confident analysing reports and turning data into action.
• Calm under pressure, proactive, and solutions‑driven.
• Passionate about customer service, brand excellence, and empowering women.