Operations Manager

Fidelity Services Group; Limpopo; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading security services provider is seeking an experienced Cash in Transit Manager for their Marbel Hall Branch in Limpopo. The role involves overseeing CIT operations, ensuring client satisfaction, and managing staff. Key qualifications include a CIT certificate, PSIRA Grade C, and at least 5 years in the industry. The candidate must demonstrate strong leadership, planning, and interpersonal skills, along with computer literacy and a clean criminal record. A valid driver's license is also required.

Benefits

Support for Historically Disadvantaged Candidates

Preference for internal candidates

Qualifications

• Clear Criminal record is mandatory.
• At least 5 years of experience in Cash in Transit industry or similar.
• Strong computer literacy is compulsory.

Responsibilities

• Manage all operational issues and ensure client servicing.
• Responsible for risk management and incident reporting.
• Conduct personnel management and address HR/IR issues.

Skills

Leadership

Planning

Interpersonal skills

Customer service

Attention to detail

Education

CIT Certificate

PSIRA Grade C

Tools

Transtrack

Job description

The above position is vacant at our Marbel Hall Branch. The overall purpose of this position is to ensure that Cash in Transit (CIT) operations are efficiently managed.

Minimum Requirements:

• Clear Criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Computer literate (compulsory)
• At least 5 years experience in the Cash in Transit industry or a similar role (Advantageous at FSG)
• CIT management/ supervisory experience is advantageous
• Knowledge of HR/ IR
• Knowledge of ISO9001:2015 quality management and its requirements
• Knowledge of Transtrack
• Strong planning, leadership, organizational and interpersonal skills
• Valid driver’s license and own transport
• Able to work under pressure
• Prepared to work irregular hoursClear disciplinary record

Key Performance Areas (not totally inclusive):

• Responsible for all operational issues to the entire client base of his/her branch – through daily communication/ instruction giving and follow‑up with employees
• Ensure all clients are serviced as per contractual requirements

• Maintain good relations between the Branch and the client regarding services rendered
• Manage staff and client retention
• Risk management
• Ensure all administrative responsibilities relating to daily operational requirements are complete
• Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refueling, operate the various security systems, ensure the cleanliness of the vehicle, etc.
• Accident prevention and reporting
• Take preventative actions toward any suspicious activity
• Liaise with management and all staff
• Personnel Management – deal with HR/IR‑related issues
• Overall Transtrack duties
• Ensure security and manage the movement of CIT schedules during transit

Other Personality Attributes and Core Competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Willing to work long hours
• Planning and organizing skills

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.