Operations Manager

Frank Consult; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A fast-growing fintech company in Johannesburg is seeking an experienced Operations Manager to lead their operations team. This pivotal role involves ensuring efficient processes, achieving service level agreements, and fostering a culture of continuous improvement. Candidates should have a minimum of 3 years in operations management, strong Excel skills, and a background in process-driven environments. A Matric qualification is required along with preferably a tertiary degree. There will be numerous responsibilities including staff development and cross-functional collaboration.

Qualifications

• Minimum of 3 years’ experience in a managerial role within operations.
• Matric qualification required; tertiary qualification preferred.
• Strong background in process-driven operations.

Responsibilities

• Lead the operations team to ensure SLAs are consistently met.
• Support senior leadership with project efficiencies.
• Develop staff to encourage growth and innovation.

Skills

Operations management

Process improvement

Team leadership

Stakeholder engagement

Excel

Education

Diploma or degree in Finance, Business, or Project Management

Job description

Our client, a fast‑growing fintech business, is looking for an experienced Operations Manager to lead their operations team. This role is central to ensuring efficient processes, achieving service level agreements (SLAs), and driving continuous improvement across the business.

Key Responsibilities

• Manage and oversee the operations team, ensuring processes are followed and SLAs are consistently achieved.
• Support senior leadership with projects and implement efficiencies throughout the department.
• Develop staff to promote continuous learning, growth, and innovation.
• Conduct daily monitoring of queries across multiple platforms (email, Zendesk, WhatsApp) and ensure effective communication.
• Maintain accurate and up‑to‑date Standard Operating Procedures (SOPs).
• Collaborate with other departments to drive cross‑functional efficiencies.
• Train, manage, and distribute tasks within the team.
• Prepare and deliver weekly and monthly reports on operational statistics and project progress.
• Manage internal audits with 100% compliance.
• Balance execution of defined tasks with innovative project work and long‑term planning.

Requirements

• Minimum of 3 years’ experience in a managerial role within operations, ideally in a fintech or highly process‑driven environment.
• Matric qualification required; a tertiary diploma or degree in Finance, Business, or Project Management is advantageous.
• Strong background in process‑driven operations and continuous improvement.
• Intermediate to advanced Excel skills.
• Proven experience managing diverse operational teams, including Coordinators, Administrators, and Specialists.
• Ability to engage effectively with multiple stakeholders across departments.

Experience and Qualifications

• Matric plus relevant diploma / degree preferred.
• At least 3 years in operations management.
• Strong Excel and operational systems knowledge.
• Demonstrated success in compliance, process improvement, and team leadership.