Operations Manager

MBA-Exchange.com; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-commerce logistics company in Johannesburg is seeking an Operations Manager to oversee daily operations at Distribution Centres. The ideal candidate will have a diploma in Logistics or Business Management, along with 4-5 years of relevant experience. Responsibilities include managing departmental budgets, ensuring customer delivery standards are met, and optimizing fleet management. Candidates should exhibit strong organizational skills, communication abilities, and a customer service focus. This role offers a chance to impact the e-commerce landscape significantly.

Benefits

Career growth

Inclusive culture

Advanced technology

Qualifications

• 4-5 years field experience in Supply Chain Management / Logistics Management.
• Ability to work independently and professionally.

Responsibilities

• Manage and oversee daily operations at Distribution Centres.
• Ensure timely delivery within Service Level Agreements.
• Analyze fleet information to ensure optimal utilization of vehicles.
• Implement scheduling systems to optimize workforce resources.

Skills

Excellent administrative skills

Excellent communication skills

Strong negotiation abilities

Strong organizational skills

Proficiency in Google Suite

Problem-solving skills

Customer service focused

Time-management skills

Education

Diploma in Logistics/Supply Chain or Business Management

Tools

Software for vehicle tracking

Job description

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Operations Manager to join our team in Johannesburg

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting‑edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

Purpose of this Job:

The purpose of this Operations Manager role is to successfully manage and oversee the day to day (also night shift) Distribution Centres millrun/shuttling operations.

This position reports to the General Manager: Primary Logistics

Your responsibilities can include:

Budget Control

• Management of departmental expenses in line with budget.
• Ensure timely payment of all invoices, avoiding carryovers to the next month for effective financial management.
• Ensure all accruals are managed and submitted timeously as to ensure cost or accounted for incorrect periods.
• Coordinate various aspects, including insurance claims, traffic fines, and vehicle maintenance, to streamline operations and minimize disruptions.
• Contribute to budget preparation for the business division by utilizing relevant data and analysis in the budget and resource planning process.
• Exercise detailed cost control measures, covering expenses like general vehicle repairs, vehicle rotation, tires, fuel, licensing, breakdowns, accidents, insurance claims, and E‑Toll account management.

Client Service

• Ensure timely delivery within Service Level Agreements and uphold TFS network standards to align with service values.
• Cultivate robust partnerships with internal and external stakeholders to enhance collaboration and mutual success.
• Actively communicate with all internal stakeholders, ensuring all concerns are addressed timeously and proactively.
• Oversee fleet management suppliers, establishing and maintaining relationships with third parties to ensure compliance and efficient fleet management.

Operations Management

• Ensure a successfully managed TFS day-to-day operations, including night shifts, ensuring the smooth and efficient function of the operations as to ensure on-time delivery of customer orders to the branch network.
• Hold accountability for the effective management of the fleet, aiming for the maximum availability of serviced and reliable vehicles for TFS operations.
• Analyze fleet information to ensure optimal utilization of vehicles, providing regular reports to the business for informed decision-making.
• Engage in short‑term & long‑term planning and scheduling operations, focusing on driver productivity, vehicle maintenance, query resolution, and adherence to SLA.
• Provide guidance and advice on all Milkrun operations matters to relevant stakeholders and partners, serving as a subject matter expert.
• Identify opportunities to enhance operational efficiency, implementing best practices in fleet management to optimize resources.
• Ensure adherence to all relevant regulations and policies, overseeing compliance in areas such as safety, 5S, maintenance, and operational procedures.
• Regularly report on fleet performance metrics, providing insights into key areas of improvement and successes achieved.
• Ensure regular review and update operational Standard Operating Procedures (SOPs) to ensure alignment with industry best practices.
• Implement an efficient scheduling system; essential optimizing workforce and driver resource utilization, promoting productivity, minimizing fatigue, and ensuring a streamlined and cost‑effective operational workflow.
• Ensure a clean, safe, and well‑organized working environment by implementing 5S principles in office spaces.
• Ensure employees uniforms are ordered on time and coordinate the quality control of Personal Protective Equipment (PPE) to ensure safety compliance.

People Management

• Manage personal development to enhance competencies for the current role and future leadership growth opportunities.
• Plan and manage performance, skills development, and team motivation to foster a high-performance work culture.
• Achieve efficiencies and increase competencies within the team to optimize overall performance.
• Ensure employees issues or grievances promptly addressed, fostering a positive and supportive work environment.
• Ensure appropriate onboarding processes are implemented for all staff to facilitate a smooth integration into the organization.
• Ensure adequate succession planning within the team.

SHE, Risk, Quality and 5S Duties

• Ensure 5S standards are maintained.
• Ensure health and safety standards are maintained and issues reported timeously.
• Align with the Quality Management System and help to continually improve processes.
• Follow transport / road safety regulations and standards.

Qualifications and experience

• Diploma in Logistics/Supply Chain or Business Management.
• 4‑5 years field experience in Supply Chain Management / Logistics Management.

Attributes required

• Excellent administrative skills.
• Excellent communication skills.
• Strong administrative and organizational skills, with the ability to work independently and professionally.
• Ability to liaise professionally with personnel at all levels. Highly motivated and enthusiastic.
• Solutions‑oriented, can‑do attitude; self‑motivated.
• Proficiency in Google Suite as well as Google Sheets.
• Strong organizational and time‑management skills, with the ability to handle multiple tasks and prioritize responsibilities.
• Proficient in using software for vehicle tracking.
• Strong negotiation and problem‑solving abilities.
• Excellent administrative skills.
• Excellent communication skills.
• Able to work well with a team and under pressure.
• Must be diligent and time competent to meet deadlines.
• Must be customer service focused.
• Must be honest, reliable, and trustworthy.
• Be willing to work flexible hours.
• Be willing to perform duties on weekends.
• Able to travel between sites daily with own transport.

Be part of the extraordinary. Be part of TFS.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting‑edge systems in a fast‑paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

More than just a job. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Discover a career where innovation meets purpose.

We Are TFS.