Operations Manager

Architectural Services; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading security services provider is seeking an experienced professional for a role focused on managing Cash in Transit operations at their Cape Town branch. The candidate will be responsible for ensuring operational efficiency, compliance with procedures, and maintaining strong client relations. Ideal applicants should possess relevant experience in the Cash in Transit industry, hold a valid PSIRA accreditation, and demonstrate strong leadership and planning abilities. This role may involve overtime as needed.

Qualifications

• At least 5 years' experience in Cash in Transit or Security industry.
• CIT management or supervising experience preferred.
• Knowledge of ISO quality management systems.

Responsibilities

• Ensure operations comply with planned procedures and schedules.
• Manage daily communication and follow-up with employees.
• Handle risk management and administrative responsibilities.
• Maintain relations between the branch and clients.

Skills

Strong planning skills

Leadership skills

Interpersonal skills

Customer service skills

Attention to detail

Numeric skills

Education

Valid PSIRA accreditation (Grade C)

Completed firearm training in handgun

SAPS competency certificate

Tools

Computer literacy

Job description

Reporting to the Branch Manager

The above position is vacant at our Cape Town Branch.

The overall purpose of this position is to ensure that Cash in Transit (CIT) operations are conducted according to planned procedures and schedules.

Minimum Requirements

Clear criminal record

Valid driver's license – code 10 drivers license (C1) with PDP is an advantage

Own transport is an advantage

Valid PSIRA accredited at least with Grade C

Cash in Transit certificate

Completed firearm training in handgun

SAPS competency certificate

Computer literate (compulsory)

Prepared to work overtime regularly

At least 5 years' experience in Cash in Transit industry / Security industry or similar role (advantageous at FSG)

CIT management / supervising experience and knowledge of HR / IR is an advantage

Knowledge of ISO : quality management and its requirements

Strong planning, leadership, organisational skills and interpersonal skills

Key Performance Areas (not totally inclusive)

Responsible for all operational issues to the entire client base of his / her region – through daily communication, instruction giving and follow-up with employees

Ensure all clients are serviced as per contractual requirements

ATM Operations specialist with regards to client service, risk management and reporting

Staff and client retention

Risk management

Ensure all administrative responsibilities relating to daily operational requirements are complete

Full responsibility and accountability for the vehicle (report mechanical faults, refuelling, operating the various security systems, ensure cleanliness of the vehicle, etc.)

Accident prevention and reporting

Assist the crew in loading and unloading of consignments when needed

Carry out security drills and maintain security awareness

Take preventative actions towards any suspicious activity

Liaise with management and all staff

Maintain good relations between the Branch and the client with regard to services rendered

Ensure security and manage movement of CIT schedules during transit

Other Personality Attributes

Must be honest and reliable

Must have good verbal and language abilities

Must be assertive

Pay attention to detail

Customer service and relations

Willing to work overtime

Numeric skills

Planning and organising skills

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, historically disadvantaged candidates and black female candidates are encouraged and supported in the FSG team.

Black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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