Operations Manager

Curo Health; Bloemfontein; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading healthcare provider in Bloemfontein is seeking a hands-on Operations Manager to take ownership of operations across multiple medical practices. The role focuses on driving patient volumes, improving operational effectiveness, and overseeing commercial performance. Ideal candidates will have at least 3 years in practice management, with strong people management capabilities. You will ensure efficient patient flow, maintain high operational standards, and drive growth through local partnerships. This role requires regular travel between practices and a commitment to delivering exceptional patient experiences.

Qualifications

• Minimum 3 years’ experience in healthcare practice management or pharmacy operations.
• Strong execution bias and commercial focus.
• Proficient in managing teams directly.

Responsibilities

• Oversee daily operations across four practices.
• Manage staffing and patient flow efficiently.
• Drive local patient growth and partnership initiatives.

Skills

Hands-on operations management

People management

Commercial acumen

Multi-site operational experience

Job description

CuroMed is appointing ahands-on Operations Managerto take full ownership of theday-to-day operations, people management, local growth execution, and commercial performanceof four medical practices in Bloemfontein.

This is not an administrative role.

It is aresults-driven, execution-heavy positionfocused on increasing patient volumes, improving operational discipline, driving profitability, and delivering a consistent, high-quality patient experience across all sites.
The ideal candidate is astrong operator, commercially minded, comfortable managing people directly, and capable of fixing inefficiencies while scaling growth. Operations Manager job description.

Key Responsibilities

Practice Operations

• Own daily operations across all four practices
• Ensure efficient patient flow, scheduling discipline, and reduced waiting times
• Maximize doctor utilization through structured scheduling
• Manage stock, consumables, and facility readiness
• Resolve patient complaints professionally and decisively
• Maintain consistent operational standards across all sites

People Management

• Directly manage front-desk staff, nurses, and admin teams
• Implement rosters, leave planning, and performance accountability
• Drive a culture of ownership, productivity, and service excellence
• Address performance issues in line with labour legislation

Marketing & Growth Execution

• Drive walk-in patient growth across all practices
• Build and manage local partnerships (pharmacies, corporates, schools, universities, community organisations)
• Execute on-the-ground marketing and growth initiatives
• Activate cross-referrals within the wider Curo ecosystem

Commercial Performance

• ±30 patients per practice per day
• ±55% gross margin
• Strong doctor utilisation
• Increased revenue and repeat visits per patient
• PMB registration and chronic care optimisation
• Tight cost control without compromising care quality

Systems, Reporting & Compliance

• Ensure effective use of all practice management systems
• Monitor operational data and translate insights into action
• Maintain compliance with medical aid processes, POPIA, HPCSA-related operational standards, and basic labour law.

Requirements

Experience

• Minimum 3 years’ experience in:
  • Healthcare practice management and/or
  • Pharmacy or pharmaceutical operations
• Multi-site operational experience is a strong advantage

Profile

• Hands-on operator with a strong execution bias
• Commercially driven and outcome-focused
• Confident people manager with operational authority
• Comfortable working across multiple locations
• Structured, disciplined, and highly accountable

Work Model

• Based in Bloemfontein
• Regular travel between practices required
• Occasional after-hours availability as operational demands require

First 90 Days – Success Indicators

• Clear control and visibility over daily operations
• Improved scheduling discipline and patient flow
• Measurable increase in patient volumes
• Active local partnerships established
• Clear KPIs defined, tracked, and reported
• Staff roles and accountability clearly implemented

Who Should Not Apply

• Candidates seeking a desk-based or purely administrative role
• Individuals uncomfortable with direct staff management
• Candidates without a strong commercial or growth mindset
• Those unwilling to be accountable for measurable results