Operational Branch Manager

Doves Funeral Services; Noord-Kaap; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A local funeral service provider in South Africa is seeking an Operational Branch Manager. This role involves managing financial responsibilities, overseeing operations, and ensuring compliance with health and safety legislation. The ideal candidate will have a business degree or diploma, along with at least 2 years of experience in operations or sales and team leadership. Strong skills in sales management and operations are essential for maintaining high standards and fostering relationships with clients.

Qualifications

• Minimum 2 years' experience in Operations or Sales.
• At least 2 years of team leadership experience.

Responsibilities

• Ensure adherence to financial policies and report discrepancies.
• Manage removal of bodies and operational standards.
• Engage in sales strategies and maintain customer relations.

Skills

Team leadership

Sales management

Operations management

Education

Business Degree or Diploma

Matric

Job description

KEY RESPONSIBILITIES

FINANCIAL

1. Ensure that all debtors are authorized according to the company credit policy
2. Action outstanding debtors according toælp debtors age analysis and identify discrepancies in accordance with the credit policy.
3. Discuss discrepancies with subordinates and advise action plans to collect outstanding debts.
4. Investigate complaints and queries from clients and report to superiors.
5. Approve expenses in accordance with the company procedures and the Limits of authority (list of people who have the authority to approve), within budget.
6. Check daily deposits vs. the Doves Net receipt report/Daily cash ups.
7. Design a system to control the handling of the fuel card & vehicle maintenance suppliers.
8. Coffin & W Quiet stock to be kept at a maximum of 60 days stock in rural areas and 45 days in urban areas, excluding showroom stock.
9. Monthly physical stock takings to be done and reconciled with the Doves net Stock level report.
10. Variances must be investigated, rectified and reported to the cluster manager.
11. Stock taking report to be signed of and forwarded to HO on month-end.
12. Only approved suppliers to be used for all consumables.
13. All consumable stock levels to be managed (Including stationary, cleaning materials, etc).
14. Identify abuse of all company assets and expenditure and act according to the Company Disciplinary Policy.

OPERATIONAL RESPONSIBILITY

1. Manage removal of bodies as per company standards & procedures
2. Management the performing of Mortuary duties.
3. Management of the arrangement and direction of funerals & cremations.
4. Ensure that Vehicles are in working order & well maintained.

SALES / CUSTOMERS

1. Compare sales documents with the removal orders, mortuary book, control file and other orders for the complete debiting of services/cash expenses in accordance with the price list.
2. Identify possibilities of “up selling” and additional services.
3. Identify aspects which could damage the company’s image in accordance with the branch control report (as per Doves operations manual) with input from other branches/personnel and clients.
4. Compile a report with recommendations to your immediate superior and or place on record for the next budget.
5. Maintain and build positive relations with influential people in theOder to improve awareness of the company. Handle problems and queries of abovementioned contact persons.
6. Branding(days) done according to company standards – branch to be well branded in conjunction with the national sales & marketing department.

ADHERENCE TO LEGISLATION

1. Ensure all staff adheres to Health and Safety legislation and policies and procedures.
2. Ensure that all staff members adhere to the Funeral Parlor Regulations.
3. Ensure Financial Services Board Compliance.

MINIMUM REQUIREMENTS

1. Matric
2. Business Degree, Diploma or equivalent
3. 2 years’ experience in Operations or Sales
4. 2 years’ experience team leadership

IF INTERESTED На обработку

1. Email your CV to [e-mail]
2. Use the admire subject line “Operational Branch Manager – Kimberley”