Onsite Support & Installation Technician | Hospitality - Lesaka (FinTech)

Lesaka Merchant Division; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading POS technology provider is seeking an Onsite Support & Installation Technician in South Africa. The role involves installing POS systems, troubleshooting hardware/software issues, and training clients in the hospitality sector. Candidates should have a Grade 12 certificate, relevant IT qualifications, and 1-2 years of experience in hardware support. A reliable vehicle and willingness to travel are essential. Join us to make a significant impact on customer satisfaction and operational success.

Benefits

Travel allowances

Opportunities for professional development

Qualifications

• 1-2 years’ experience in IT hardware support or field installations.
• Strong diagnostic and problem-solving skills.
• Own reliable vehicle and valid driver’s license.

Responsibilities

• Install POS terminals, printers, and networking infrastructure.
• Resolve hardware/software issues and repair faulty equipment.
• Train customers on installed systems.

Skills

IT hardware support

Windows networking

Problem-solving skills

Communication

Customer service orientation

Education

Grade 12 / Matric

IT qualification (A+ / N+)

Job description

🚀 We’re Hiring: Onsite Support & Installation Technicians – Multiple Locations

📍 Locations:

• Western Cape: George
• Free State: Bloemfontein
• KwaZulu-Natal: Durban

📊 Reporting To: Branch / Area Manager
👥 Direct Reports: None

Role Purpose

Join Lesaka Point of Sale as an Onsite Support & Installation Technician and play a critical role in delivering world-class POS solutions to the hospitality industry. You’ll handle installations, troubleshooting, and client training while ensuring smooth go-lives and exceptional customer service.

This is a hands-on, field-based role for a tech-savvy problem solver who thrives in fast-paced environments and enjoys working independently.

🌟 Key Responsibilities

• Installation & Setup: Install POS terminals, printers, scanners, and networking infrastructure for hospitality clients.
• Onsite Support & Troubleshooting: Resolve hardware/software issues, repair faulty equipment, and adapt solutions to client environments.
• Configuration & Testing: Configure BIOS, IP settings, and load POS software; conduct full functionality tests.
• Client Training & Liaison: Train customers on installed systems and maintain professional client-facing communication.
• Operational Duties: Manage Lesaka loan equipment, stock take, and complete installation checklists with accurate documentation.
• After-Hours Support: Participate in standby rotation and handle urgent issues outside business hours.

💼 Minimum Requirements

• Grade 12 / Matric
• IT qualification recommended (A+ / N+)
• 1–2 years’ experience in IT hardware support or field installations
• Windows networking experience
• Strong diagnostic and problem-solving skills
• Excellent written and verbal communication
• Own reliable vehicle and valid driver’s license (essential)
• Willingness to work irregular hours and travel long distances
• Hospitality or POS-related tech experience is an advantage

🔑 Key Traits We Value

• Independent and proactive
• Customer-focused and service-oriented
• Strong attention to detail and time management
• Professional, energetic, and collaborative
  📈 Your Impact Will Be Measured By
  • Successful installations and go-lives
  • Timely resolution of technical issues
  • Client satisfaction and positive feedback
  • Accurate documentation and CRM updates
  💡 Why Join Lesaka?

  Be part of a leading POS technology provider that values innovation, reliability, and customer success. Your work will directly impact the hospitality industry across South Africa.

  Preference will be made to support EE / AA measures.