Onsite Networking Field Engineer (L1) – Hybrid Role

NTT; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology services firm in South Africa is seeking a Networking Service Delivery Field Support Engineer (L1) to deliver onsite and remote technical support. The ideal candidate will have a relevant degree and entry-level experience in networking technologies. This position focuses on ensuring compliance with service level agreements and offers an opportunity to grow within a hybrid working environment. Applicants should be prepared for hands-on problem-solving and managing client interactions effectively.

Qualifications

• Bachelor's degree or equivalent in IT or Computing.
• Entry-level experience with Networking technologies and technical support.

Responsibilities

• Provide first-line onsite technical support and field engineering services.
• Diagnose alerts and escalate to L2 Field Engineer as needed.

Skills

Good communication skills

Ability to work in a pressurized environment

Active listening techniques

Education

Bachelor's degree or equivalent in Information Technology

Associate level certification in Networking technologies

Tools

Cisco Routing/Switching/Wireless

Aruba Routing/Switching/Wireless

Meraki Routing/Switching/Wireless

Job description

A leading technology services firm in South Africa is seeking a Networking Service Delivery Field Support Engineer (L1) to deliver onsite and remote technical support. The ideal candidate will have a relevant degree and entry-level experience in networking technologies. This position focuses on ensuring compliance with service level agreements and offers an opportunity to grow within a hybrid working environment. Applicants should be prepared for hands-on problem-solving and managing client interactions effectively.