Onsite IT Support Engineer – Windows & Mac

WPP; Cape Town; On-site; ZAR 220 000 - 300 000; Full time

Job summary

A leading creative transformation company in Cape Town is seeking an IT support specialist to deliver excellent on-site support to employees and clients. This role requires strong troubleshooting abilities across Windows and Mac platforms, effective communication skills, and a customer service orientation. The successful candidate will also manage user onboarding and offboarding, ensuring a smooth technology experience for all users. Join a collaborative environment that fosters creativity and offers growth opportunities.

Benefits

Challenging and stimulating work

Collaborative culture

Career growth opportunities

Qualifications

• 3–5 years in a help desk/desk side support role.
• Strong cross-platform experience with Windows and Mac.
• Can empathize and communicate effectively with users.

Responsibilities

• Provide on-site support for WPP employees and clients.
• Log IT engagements into a ticketing system.
• Manage onboarding and offboarding processes for employees.

Skills

Cross-platform troubleshooting

Excellent problem-solving skills

Effective communication

Customer service orientation

Time management

Tools

Windows

Mac

AV technology

Job description

A leading creative transformation company in Cape Town is seeking an IT support specialist to deliver excellent on-site support to employees and clients. This role requires strong troubleshooting abilities across Windows and Mac platforms, effective communication skills, and a customer service orientation. The successful candidate will also manage user onboarding and offboarding, ensuring a smooth technology experience for all users. Join a collaborative environment that fosters creativity and offers growth opportunities.