Online Fashion Concierge - Customer Care Specialist

takealot.com; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A fast-growing online fashion retailer in Cape Town is seeking Online Fashion Assistants. The role involves delivering superb customer service, resolving queries, and maintaining a collaborative team environment. Ideal candidates will have good command of English, experience in customer service, and the ability to thrive under pressure. This position requires a strong sense of accountability and a customer-obsessed attitude, contributing to a fun and energetic workplace culture.

Qualifications

• 6-12 months customer service experience required.
• Ability to work in a fast-paced high-pressure environment.
• Strong sense of integrity and takes ownership.

Responsibilities

• Delight customers by providing superb service.
• Resolve customer queries and fulfillment issues.
• Process exchanges and returns efficiently.
• Document interactions through contact tracking.
• Work as a team to minimize response rate on queries.

Skills

Good command of English (verbal and written)

Excellent written and verbal communication skills in English

Computer literate and tech savvy

Customer obsessed

Emotionally resilient

Education

National Senior Certificate or Higher

Job description

A fast-growing online fashion retailer in Cape Town is seeking Online Fashion Assistants. The role involves delivering superb customer service, resolving queries, and maintaining a collaborative team environment. Ideal candidates will have good command of English, experience in customer service, and the ability to thrive under pressure. This position requires a strong sense of accountability and a customer-obsessed attitude, contributing to a fun and energetic workplace culture.