Onboard Guest Services Lead for VIP Guests

Crew Life at Sea; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A premier cruise line in Cape Town seeks a dedicated Guest Services Representative. The role involves welcoming guests, handling inquiries, managing accounts, and coordinating with various departments to ensure exceptional service. Applicants should have a high school diploma, 2+ years in hospitality, and strong communication skills. Flexibility in working hours is essential for this dynamic environment.

Qualifications

• Minimum of 2 years of experience in a customer service role.
• Experience in the hospitality or cruise industry preferred.
• Ability to work in a fast-paced environment.
• Must be fluent in English; additional languages are a plus.

Responsibilities

• Greet and welcome guests as they embark on the ship.
• Provide information on onboard activities and services.
• Handle guest inquiries and complaints professionally.
• Manage guest accounts and process payments.
• Coordinate with departments to fulfill guest requests.

Skills

Excellent communication skills

Problem-solving abilities

Interpersonal skills

Conflict resolution skills

Flexibility in working hours

Education

High school diploma

College degree

Tools

Microsoft Office

Reservation systems

Job description

A premier cruise line in Cape Town seeks a dedicated Guest Services Representative. The role involves welcoming guests, handling inquiries, managing accounts, and coordinating with various departments to ensure exceptional service. Applicants should have a high school diploma, 2+ years in hospitality, and strong communication skills. Flexibility in working hours is essential for this dynamic environment.