Office & Reservations Administrator

Masa Outsourcing (Pty) Ltd; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An international education institution in Cape Town is looking for an Office & Reservations Administrator. The candidate will manage reservations, handle office administration, and maintain financial and HR records. Requires experience in payroll and office management, proficiency in Microsoft Office, and excellent communication skills. Monthly remuneration offered. The role may involve working non-standard hours.

Qualifications

• Experience in payroll is essential.
• General office administration experience is required.
• Ability to use Microsoft Office Suite effectively.

Responsibilities

• Process booking requests in the booking system.
• Manage office purchases and staff personnel.
• Maintain financial records and submit tax returns.

Skills

Spoken and written English

Attention to detail

Teamwork

Microsoft Word and Excel

Ability to work under pressure

Initiative

Education

Payroll Technician qualification or equivalent

Matric including Maths and English

Accounts qualification or equivalent

Tools

Payroll Software

Microsoft Office Suite

Job description

Office & Reservations Administrator

Our client, an international institution that specializes in providing language courses, is looking for an Office & Reservations Administrator to join their team based in Sea Point, Cape Town.

Responsibilities

• Reservations: Process booking requests onto the designated booking system and issue all booking documents. Assist with bed allocation process. Attend to and support all student and agent questions, booking changes and enquiries. Chase payments via email or telephone for national and international schools. Production and ongoing administration of agency agreements.
• Office Management: Ensure efficient purchasing by assessing pricing between suppliers including effective management of service contracts. Provide guidance and oversight of purchasing by other employees. General personnel management including monitoring, preparing, and recording: Time and attendance. Payroll and accurate processing thereof. Health insurance policies. Employee files and related documents.
• Bookkeeping and Finance‑Related Responsibilities: Maintain up‑to‑date records and communicate with the CFO. Calendar of events and office deadlines. Banking. Petty Cash. Debt Collection. Asset register management. Supplier reconciliations and payments. Invoice authorizations. On‑time submission of tax returns to SARS.
• Human Resource Assistance: Assist in the following: Ensure all staff have up‑to‑date signed contracts. Annual leave and sick leave forms are filled in. Collection of personal details. Ensure all staff respond to any new HR‑related policies or procedures.
• Student / Customer Engagement: Provide customer service support to students regarding their bookings, payments, and deposits.
• Any other duties as may be required from time to time by the company.

Qualifications

• Payroll Technician qualification or equivalent experience.
• Matric, including Maths and English, or equivalent.
• Accounts qualification or equivalent experience.
• Previous Payroll experience.
• General office administration experience.
• Experience using the full range of Microsoft Office Suite.

Skills, Knowledge, and Abilities

• Excellent level of spoken and written English.
• Accuracy and attention to detail, particularly when working to tight deadlines.
• Ability to work on own initiative as well as part of a team.
• Ability to use Microsoft Word and Excel.
• Willingness to work non‑standard hours when necessary.
• Ability to work under pressure.
• Ability to prioritize workload and deal with conflicting demands.
• Attention to detail.
• Eager to learn and operate new IT systems.
• Positive on learning new skills.

Desirable

• Experience of Using Payroll Software.
• Experience in using Microsoft Office.

Remuneration

Package & Remuneration: Monthly.