Office Administrator

Optential Consulting; Cape Town; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic event company is seeking an Administrative Support to coordinate guest experiences from start to finish. Responsibilities include serving as the primary point of contact for guests, managing event details, and ensuring excellent client service. Candidates should possess strong communication skills, proficiency in Microsoft Excel and Word, and a friendly demeanor. Experience in administration or customer service is required.

Qualifications

• Prior experience in administration, event coordination, or customer service is required.
• Strong interpersonal skills and a client-oriented mindset are necessary.
• Proficiency in Microsoft Excel and Word, strong organizational and time management skills.

Responsibilities

• Serve as a primary point of contact for guests before, during, and after events.
• Make and receive phone calls to coordinate guest information and confirmations.
• Maintain and update guest lists using Microsoft Excel.

Skills

Communication skills

Client orientation

Interpersonal skills

Organizational skills

Proficiency in Microsoft Excel

Proficiency in Microsoft Word

Job description

Overview

We are a dynamic and fast-paced event company known for delivering exceptional experiences. From corporate functions to high-profile private events, we pride ourselves on our professionalism, creativity, and attention to detail. We're looking for a confident and personable Administrative support to join our team and help us deliver seamless guest experiences.

Role Overview

The Administrative Support will be the first point of contact for guests and clients. This role requires excellent communication skills, a client-first attitude, and the ability to manage administrative tasks efficiently. The ideal candidate is comfortable making phone calls, confident in client-facing situations, and well-versed in Microsoft Excel and Word.

Key Responsibilities

• Serve as a primary point of contact for guests before, during, and after events
• Make and receive phone calls to coordinate guest information, confirmations, and special requests
• Maintain and update guest lists, RSVPs, and event details using Microsoft Excel
• Draft professional correspondence and reports using Microsoft Word
• Assist with guest registration, check-in, and on-site support during events
• Coordinate logistics with vendors, venues, and internal teams
• Provide exceptional client service and resolve any guest-related issues promptly and professionally
• Maintain accurate records and ensure timely follow-up with guests and clients

Requirements

• Prior experience in administration, event coordination, or customer service
• Confident and friendly communication style, both in-person and over the phone
• Strong interpersonal skills and a client-oriented mindset
• Proficiency in Microsoft Excel and Word (including spreadsheet management and document formatting)
• Strong organizational and time management skills
• Ability to work independently and collaboratively in a hybrid work environment
• Professional appearance and demeanor for in-person events
• Proficient in Afrikaans

PS: If you have not heard from us within three weeks of your application, please consider it unsuccessful.