Night-Shift Healthcare App Support Specialist

Ista Solutions; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A BPO company in South Africa is hiring a Customer Service Representative to support nurses using an app for shift scheduling. This role requires working night shifts (11 pm-7 am) and includes responsibilities such as assisting with account setups, resolving issues, and ensuring a great user experience. Candidates should have at least one year of experience in customer service and possess strong communication skills. A stable work history and tech-savvy are essential for success.

Qualifications

• At least 1 year of experience in a customer service or support role.
• Stable work history with consistent employment.
• Strong written English and typing speed.
• Must be comfortable working night shifts (11 pm-7 am SA time) and weekends.
• Confident computer skills and ability to learn new systems quickly.

Responsibilities

• Help nurses and care facilities use the app and answer any questions they have.
• Assist with account setup, shift bookings, and general support.
• Fix or report any problems users experience with the app.
• Respond to urgent issues like last-minute cancellations.
• Communicate clearly via chat, email, or phone.
• Keep records of all support conversations.
• Work with the team to improve the user experience.

Skills

Excellent communication skills

Problem-solving ability

Tech-savvy

Empathy and patience

Attention to detail

Time management

Customer-first mindset

Team collaboration

Adaptability

Job description

A BPO company in South Africa is hiring a Customer Service Representative to support nurses using an app for shift scheduling. This role requires working night shifts (11 pm-7 am) and includes responsibilities such as assisting with account setups, resolving issues, and ensuring a great user experience. Candidates should have at least one year of experience in customer service and possess strong communication skills. A stable work history and tech-savvy are essential for success.