Named Account Manager | Johannesburg

Avaya Corporation; Johannesburg; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A leading enterprise software company is seeking a Named Account Sales Manager to manage public and private accounts across South Africa and potentially East and West Africa. The ideal candidate will have around 10 years of sales experience specifically in UCaaS or CCaaS, with a proven record of exceeding targets. Key responsibilities include account management, developing sales strategies, and maintaining executive partnerships. The role requires travel and strong communication skills in English and local languages.

Benefits

Career growth opportunities

Innovative solutions environment

Dynamic and collaborative workplace

Qualifications

• 10 years of experience in enterprise UCaaS or CCaaS sales.
• Proven track record of exceeding sales targets.
• Fluent in English and local languages.

Responsibilities

• Maintain accountability for assigned accounts and customer satisfaction.
• Drive customer planning processes and lead virtual account teams.
• Develop accurate growth forecasts.
• Maintain strategic partnerships at the executive level.
• Serve as key contact for all customers.
• Conduct strategic account planning to enhance sales pipeline.
• Exceed annual sales targets to drive revenue growth.

Skills

Enterprise UCaaS sales experience

Account management

Sales strategy development

Strong communication skills

Forecasting abilities

Client engagement

Education

Master Degree

Job description

Location: Johannesburg, ZA

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you’ll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Short Description

Are you a dynamic sales professional with a passion for technology and a proven track record in enterprise UCaaS or CCaaS sales?AVAYAis seeking a talented Named Account Sales Manager covering Public and Private accounts selling both direct and through Channels. The territory includes South Africa and potentially accounts in East and West Africa. Travel to these areas will be required. If you are ready to take on a new challenge, we want to hear from you!

Why AVAYA?

• Innovative Solutions: Be part of a company that is at the forefront of communication technology.
• Career Growth: Opportunities for professional development and career advancement.
• Dynamic Environment: Work in a fast-paced, collaborative, and supportive environment

Key Responsibilities

• Account Management: Maintain full accountability for assigned accounts, acting as the trusted advisor and advocate for customers. Ensure high levels of customer satisfaction while protecting the interests of both the customer and Avaya.
• Sales Strategy: Maximize opportunities by driving the customer planning process. Lead virtual account teams to build strategies that deliver balanced growth, continued account penetration, and customer satisfaction.
• Forecasting: Develop accurate forecasts based on short and long‑term growth plans.
• Executive Partnerships: Maintain long‑term strategic partnerships at the executive level. Ensure key executives understand how Avaya solutions meet their business needs.
• Client Engagement: Serve as the key client contact for all customers. Introduce specialists and/or partners based on strategic sales activities.
• Strategic Planning: Conduct short and long‑term strategic account planning to enhance the quality of the sales pipeline, accelerate revenue generation, and improve the customer buying experience.
• Sales Targets: Consistently hit or exceed annual sales targets, driving revenue growth and ensuring business success.

Qualifications

• +/- 10 years of executive‑level enterprise UCaaS or CCaaS sales experience.
• Proven track record of managing and growing customer accounts with history of exceeding sales targets
• Strong understanding of Avaya products and solutions.
• Excellent communication and interpersonal skills. Fluent English and local languages.
• Ability to lead virtual teams and collaborate effectively.
• Strategic thinker with strong planning and forecasting abilities.

Education

Master Degree is preferred

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.