Multi-Channel Customer Support Specialist

The Unlimited International; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading global customer service provider in Durban is seeking a Customer Service Specialist. This role involves providing exceptional support to US customers through multiple channels, including calls and emails. Candidates should have at least one year of experience in customer service and the ability to work US hours. The ideal applicant is proactive, adaptable, and has strong communication skills. Join a dynamic team focused on exceeding customer expectations and continuously improving service delivery.

Qualifications

• Matric or equivalent qualification is required.
• Minimum 1 year of experience in customer service or a call centre is necessary.
• Ability to work US hours is essential.

Responsibilities

• Deliver world-class support to US customers via calls, email, and chat.
• Resolve customer queries efficiently and maintain service excellence.
• Participate in coaching and improve customer experience through feedback.

Skills

Proactive and self-motivated

Clear communication skills

Professional and customer-orientated

Adaptable to changing business needs

Education

Matric or Equivalent qualification

Minimum 1 years’ Customer Service or Call Centre Experience

International Campaign experiences is advantageous

Job description

A leading global customer service provider in Durban is seeking a Customer Service Specialist. This role involves providing exceptional support to US customers through multiple channels, including calls and emails. Candidates should have at least one year of experience in customer service and the ability to work US hours. The ideal applicant is proactive, adaptable, and has strong communication skills. Join a dynamic team focused on exceeding customer expectations and continuously improving service delivery.