Mobile Services Engineer - Secure, SLA-Driven Support

Old Mutual Limited; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services company in Cape Town seeks a Mobile Device Support Specialist responsible for technical support processes, tracking, and optimizing mobile assets. The candidate will troubleshoot issues, oversee service contracts, and ensure compliance with security policies. Strong database management skills and an NQF Level 5 qualification are required. This position is crucial for maintaining efficient mobile operations and support within the organization.

Responsibilities

• Troubleshoot and resolve issues related to mobile, voice, and data services.
• Oversee and manage contracts with service providers.
• Maintain an accurate system of record for mobile assets.
• Work closely with support teams to ensure timely issue resolution.
• Ensure mobile devices are secure and compliant with organizational security policies.

Skills

Computer Literacy

Database Administration

Database Management Systems (DBMS)

Database Queries

Data Controls

Document Management

Office Systems

Oral Communications

Education

NQF Level 5 – Higher, Advance or Occupational Certificate or equivalent

Job description

A leading financial services company in Cape Town seeks a Mobile Device Support Specialist responsible for technical support processes, tracking, and optimizing mobile assets. The candidate will troubleshoot issues, oversee service contracts, and ensure compliance with security policies. Strong database management skills and an NQF Level 5 qualification are required. This position is crucial for maintaining efficient mobile operations and support within the organization.