MIS Helpdesk Operator

Astral Foods Ltd; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading food production company is seeking an IT Support professional in Johannesburg. The ideal candidate will manage helpdesk calls, process user applications, and assist with supplier inquiries. A minimum Grade 12 qualification and one year of relevant experience are required. This role involves working under pressure and requires expertise with Windows 10 and Office 2024. An effective communicator who can uphold organizational procedures is essential.

Qualifications

• Minimum one year experience in an IT Support environment.
• Experience with Windows 10 and Office 2024.
• Ability to work under pressure effectively.

Responsibilities

• Administer incoming helpdesk calls and categorize issues.
• Communicate helpdesk guidelines to users.
• Process new user applications and handle supplier queries.

Skills

IT Support

Communication

Problem-solving

Time Management

Education

Grade 12 Qualification

Tools

Windows 10

Office 2024

Microsoft Word

Excel

PowerPoint

Job description

The Ideal Candidate Would Be Responsible For

• Administering all incoming Astral Poultry Helpdesk calls by means of identifying categories and priorities.
• Communication of Astral Poultry Helpdesk guidelines to users.
• Processing of new user applications.
• Monitoring and escalation of Astral Poultry Helpdesk recurring issues.
• Reporting of department KPIs.
• Creation of purchase requisitions.
• Distribution of purchase orders to suppliers
• Follow up with suppliers on deliveries & invoicing.
• Handling supplier account queries.
• Administrative duties include of analysing, establishing, organising and maintaining operating procedures of the department and record-keeping systems.
• First line support to business.
• Management of change control requests and MIS document management process.

The Successful Candidate Must Meet The Following Requirements

• Minimum Grade 12 Qualification.
• Minimum one year experience in an IT Support environment.
• Experience with Windows 10 and Office 2024.
• Application knowledge of Microsoft Word, Excel and PowerPoint.
• The individual must be able to work under pressure and swiftly resolve queries.
• Basic understanding of the 20 keys concept.