Mining Technical Advisor – Dealer Product Support

Caterpillar; Gauteng; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A global machinery leader is seeking a Technical Representative to join their mining team in Johannesburg, South Africa. This pivotal role involves managing product problems, maximizing customer loyalty, and providing technical guidance to dealers. The ideal candidate will have a bachelor’s degree in engineering, a minimum of 6 years' experience, and strong technical capabilities. With a commitment to service excellence, you will contribute to building strong relationships while working in a dynamic environment.

Benefits

Competitive salary package

Work-life balance

Growth opportunities

Qualifications

• 6 years minimum experience in a similar role.
• Strong technical capabilities.
• Demonstrated ability to work autonomously in a fast-paced environment.
• Previous experience of working in a multinational company.

Responsibilities

• Assist with product problem management within assigned territory.
• Maximize customer loyalty while minimizing commercial impact of complaints.
• Build dealer's technical capabilities to identify and repair product deficiencies.
• Provide technical guidance to dealers.
• Collaborate internally to deliver product defect fixes.

Skills

Customer Focus

Technical Excellence

Project Management

Service Excellence

Consulting

Effective Communications

Problem Solving

Relationship Management

Education

Bachelor’s degree in engineering or related field

Job description

A global machinery leader is seeking a Technical Representative to join their mining team in Johannesburg, South Africa. This pivotal role involves managing product problems, maximizing customer loyalty, and providing technical guidance to dealers. The ideal candidate will have a bachelor’s degree in engineering, a minimum of 6 years' experience, and strong technical capabilities. With a commitment to service excellence, you will contribute to building strong relationships while working in a dynamic environment.