Medical Receptionists - Boland, Cape Town

iMedrecruit; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A private medical group practice in Cape Town is seeking experienced Medical Receptionists. The role includes greeting patients, managing appointments, and maintaining practice inventory. Candidates must have matric, at least 2 years of medical practice experience, and be fluent in English and Afrikaans. This position operates 24/7 with shift options available. Competitive applicants will be contacted within two weeks.

Qualifications

• At least 2 years' experience in a similar medical practice.
• Experience in medical software will be advantageous.
• Professional communication skills with patients and healthcare providers.

Responsibilities

• Greet and assist patients courteously.
• Manage and schedule patient appointments.
• Handle inquiries from patients and families.

Skills

Interpersonal skills

Professional communication skills

Ability to work under pressure

Computer literacy

Fluent in English and Afrikaans

Education

Matric

Tools

Medical software

Microsoft Office

Job description

Overview

Medical Receptionists Boland, Cape Town

Our client, a private medical group practice based in the Boland region of Cape Town, is seeking to appoint experienced Medical Receptionists.

Duties & Responsibilities

• Greet and assist patients in a courteous and kind manner, whether in person or telephonically.
• Register new patients and capture insurance information
• Manage and schedule patient appointments, ensuring efficient use of healthcare providers' time
• Coordinate and confirm appointments via phone, email, or messaging system
• Handle appointment cancellations and rescheduling as needed
• Answer and direct incoming phone calls and emails to the appropriate individual
• Respond to inquiries from patients, families, and other healthcare providers with professionalism and courtesy
• Relay messages accurately and in a timely manner
• Receive payments after consultations
• Assist with invoicing as and when required
• Liaising with medical aids regarding authorisations, admissions etc
• Coordinate admissions, bookings and liaise with the necessary key personnel
• Maintain practice inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies
• Typing of reports

Qualifications & Requirements

• Matric
• At least 2 years' experience in a similar medical practice
• Experience in medical software will be advantageous
• Computer literate (Microsoft Office)
• Afrikaans & English (verbal & written)

Skills & Attributes

• Strong interpersonal skills
• Function as part of a team
• Professional communication skills with patients, relatives and a multi-disciplinary team
• Be able to think on your feet and show initiative
• Be assertive when needed
• Ability to work under pressure
• Making sound decisions
• Computer literacy
• Fluent in English and Afrikaans
• Well-presented and professional
• Build professional relationships with doctors and nurses to promote patient-doctor interaction

Hours

• Shifts as this will be a 24/7 operational practice
• Option to work only Day or Night is open for negotiation

Start Date

TBC (+/- mid November 2025)

Note: Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.