Medical Receptionist

Pronel Personnel; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A well-established medical practice in Bloubergstrand is seeking an experienced Medical Receptionist to manage the front desk and serve as the first point of contact for patients. Key responsibilities include scheduling appointments, maintaining patient records, and ensuring a professional reception environment. The ideal candidate has a strong background in medical reception and administrative skills, with knowledge of medical aid processes. This role is crucial for ensuring smooth operations and excellent patient service.

Qualifications

• Proven experience as a Medical Receptionist.
• Strong administrative and organisational skills.
• Knowledge of medical aid processes and patient billing.

Responsibilities

• Managing front-desk operations and communications.
• Scheduling and confirming appointments accurately.
• Maintaining accurate patient records.

Skills

Excellent communication

Customer service abilities

Organisational skills

Proven experience

Job description

Location: Bloubergstrand, Cape Town

A well-established and modern medical practice in Bloubergstrand is seeking an experienced Medical Receptionist to serve as the first point of contact for patients while ensuring the smooth, professional running of the practice.

Key Responsibilities

• Managing front-desk operations, switchboard, WhatsApp, and practice emails

• Scheduling and confirming appointments with 100% accuracy

• Maintaining accurate patient records and digital files

• Managing patient intake, consent forms, and follow-up communication

• Coordinating patient aftercare communication and engagement

• Maintaining a welcoming and professional reception environment

• Supporting basic marketing activities (broadcasts, promotions, WhatsApp status updates)

• Ensuring confidentiality and POPIA-compliant handling of patient information

Minimum Requirements

• Proven experience as a Medical Receptionist

• Knowledge of medical aid processes and patient billing

• Strong administrative and organisational skills

• Excellent communication and customer service abilities

• Comfortable working with digital systems and online diaries

• Professional appearance and patient-focused mindset