Medical Receptionist

Time Personnel; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A recruitment agency is seeking a Medical Receptionist for a specialist practice in Cape Town. The ideal candidate will have at least 5 years of administrative experience, preferably within the medical sector. Responsibilities include managing appointments, handling calls, and processing medical aid claims. Bilingual in English and Afrikaans is essential. This role requires a proactive individual capable of working independently and maintaining confidentiality. Strong computer literacy is also required.

Qualifications

• 5 years’ experience in an administrative role.
• Experience in the Medical Industry, and familiarity with medical aids.
• Capable of making timely decisions and taking responsibility for results.

Responsibilities

• Manage the specialist’s diary, scheduling and coordinating patient appointments.
• Handle incoming calls and capture detailed messages.
• Process medical aid claims and assist with patient queries.

Skills

Bilingual in English and Afrikaans

Computer Literacy

Proactive and Reliable

Education

Grade 12

Job description

Medical Receptionist position available in Cape Town.

Do you have a proven track record in a Specialist Doctors practice? Our client, based in Rondebosch, is seeking a reliable and proactive candidate who can work independently, manage diaries efficiently, and handle incoming calls with accurate notetaking.

Experience within the medical sector and familiarity with medical aids will be highly advantageous for this role.

Requirements:

• Grade 12
• 5 years’ experience in an administrative role
• Experience in the Medical Industry, and working with medical aids would be highly advantageous
• Capable of recognising the need for action, considering possible risks and taking responsibility for results
• Capable of making decisions timeously and taking responsibility for the consequences
• Bilingual in English and Afrikaans
• Computer Literate

Duties and Responsibilities:

• Manage the specialist’s diary, including scheduling, confirming, and coordinating patient appointments.
• Handle incoming calls professionally, capturing accurate and detailed messages.
• Welcome and register patients, ensuring all required documentation is completed and updated.
• Process medical aid claims, verify benefits, and assist patients with medical aid queries.
• Maintain patient records, ensuring confidentiality and accuracy at all times.
• Assist with billing, invoicing, and collecting payments where required.
• Monitor and respond to email enquiries timeously.
• Prepare consultation rooms by ensuring necessary documentation or files are available.
• Handle general administrative tasks such as filing, scanning, data entry, and maintaining the reception area.
• Ensure compliance with medical practice policies, confidentiality standards, and patient service protocols.
• Manage tasks independently, exercising sound judgement and taking responsibility for outcomes.