Medical Front Office Manager

Lynne Harris Recruitment; Knysna; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A specialized medical practice in Knysna is urgently seeking an experienced medical office manager. The ideal candidate will have at least 4 years of experience, proficiency in MS Office and the Elixir medical package, and must be bilingual in English and Afrikaans. Key responsibilities include welcoming patients, processing medical aid claims, and managing the physician's diary. This position requires strong organizational skills and a commitment to confidentiality. Preference is given to local candidates.

Qualifications

• 4 years' experience as a medical receptionist, preferably in a specialist practice.
• Presentable and well-groomed according to professional standards.
• Honest and trustworthy with at least two references.

Responsibilities

• Welcoming patients and ensuring their details are correct.
• Communicating with medical aids and verifying patient details.
• Processing medical aid claims and handling queries.
• Maintaining reception area and managing administrative tasks.

Skills

Bilingualism in English and Afrikaans

Strong computer literacy in MS Office

Comprehensive experience dealing with medical aids

Basic bookkeeping knowledge

Education

Tertiary qualification

Tools

Elixir medical package

Job description

The Role

Established specialist physician practising in Knysna, urgently requires an experienced, hands‑on and confidential medical office manager to fill this important role.

Responsibilities

Welcoming patients and ensuring that all personal details are correct and up to date.

Responding to incoming calls clearly and professionally in both English and Afrikaans.

Ensuring that patients’ details are correctly captured on file / updated if old patients.

Ensure that the physician has the patient’s correct documentation.

Communicate with medical aids (on Elixir Live) and verifying details submitted by patients are correct.

Process all medical aid claims and assist with any queries.

Check all email correspondence and respond to any enquiries timeously.

Courteously deal with collecting payments and invoicing, etc.

Maintain the reception area and deal with all administrative tasks.

Manage the physician’s diary,

Ensure confidentiality at all times.

Skills and Experience

Requirements / Essential Skills

4 years’ experience as a medical receptionist, preferably working for a specialist.

A tertiary qualification would be welcomed.

Comprehensive experience dealing with medical aids.

Bilingualism in both English and Afrikaans.

Strong computer literacy in MS Office and Elixir medical package.

Basic bookkeeping knowledge – invoicing, dealing with payments, etc.

Presentable and well‑groomed in keeping with a professional practice.

Honest and Trustworthy – at least two references required.

Driver’s licence with own transport.

This is a five‑day per week position with no Saturdays involved.

As this is an urgent position preference will be given to a local Knysna candidate.

Other

Please e‑mail your CV in MS Word format together with a small suitable photo of yourself for front of CV purposes.

All POPI requirements respected.

Should you not receive a response within 10 days please consider your application unsuccessful. Thank you!

Job Reference: LHR00100