Manager Risk & Compliance (E-Commerce and Digital Lifestyle Services)

Vodacom; Johannesburg; On-site; ZAR 80 000 - 100 000; Full time

Job summary

A leading telecommunications company in South Africa is seeking a Manager of Risk & Compliance for its digital services. This position requires a degree in a related field and at least 8 years of experience in risk and compliance, preferably in fintech or e-commerce. The successful candidate will oversee compliance frameworks, manage risks, and develop regulatory documentation while fostering a culture of governance within the organization. Attractive benefits include competitive packages and an inclusive work environment.

Benefits

Enticing incentive programs

Retirement funds

Medical aid benefits

Discounts on cell phone and data

Qualifications

• Minimum of 8 years relevant experience in risk and compliance within a fintech environment.
• Experience in payments required.
• Deep understanding of regulatory requirements essential.

Responsibilities

• Establish compliance frameworks for digital services.
• Proactively identify, assess, and mitigate risks.
• Develop financial services regulation documentation.

Skills

Analytical skills

Interpersonal skills

Risk management expertise

Communication skills

Fraud risk mitigation

Education

3-year Degree or National Diploma in BCom, LLB, BA Law or related

Postgraduate or Master’s Degree

Job description

Role Purpose/Business Unit

Are you passionate about digital innovation and ensuring robust governance in a fast-paced environment? Join our dynamic team as the Manager of Risk & Compliance for E-Commerce and Digital Lifestyle Services. This role offers a unique opportunity to shape the future of digital financial services while ensuring compliance, security, and operational excellence.

VodaPay is an e-commerce Super App ecosystem which comprises various mini‑apps and the Digital Lifestyle Services portfolio comprises multiple internal and external content services, such as Direst Charge to Bill (DCB) and WASP products and services.

To lead and embed risk and compliance frameworks across VodaPay and Digital Lifestyle Services, ensuring alignment with regulatory standards, Vodacom Group policies and best practices. This role is pivotal in enabling secure and compliant digital innovation.

The role will proactively identify, assess, and mitigate risks while embedding a strong compliance culture across digital financial services and lifestyle platform products and services.

Your Responsibilities Will Include

Regulatory and Legislative Compliance Monitoring

• Establish a compliance and governance Fintech framework for the E‑Commerce VodaPay Super App and Digital Lifestyle Services across all Vodacom Financial and Digital Services businesses, its local and international suppliers and consumers.
• Engage with various departments across Vodacom to embed cyber security, data security and data governance frameworks into the E‑commerce and digital business.
• Support the business with commercial discussions with local and international third‑party suppliers/providers. Translate and embed PASA, ICASA, WASPA, POPIA and CPA requirements into business processes.
• Develop robust third‑party due diligence protocols and ensure ongoing oversight and control over such providers.
• Collate and analyse information from global sources to assess the adequacy and effectiveness of internal risk, governance and compliance controls. Document the information with action items and control plans and communicate to relevant internal stakeholders locally and across other OPCOs to leverage learning in SA.
• Review customer journeys and campaigns.

Risk Management

• Proactively manage operational, strategic, market, IT, credit, legal and regulatory risks.
• Ensure that all critical and high‑new‑business risks are identified and mitigated before any product, service, promotion or campaign launch within Vodacom South Africa across the Fintech landscape.
• Develop and monitor Key Risk Indicators.
• Assist the business to navigate complex solutions and decisions.
• Develop risk and controls for business processes.
• Perform deep dives and investigations.

Stakeholder Management

• Operate as first‑line support across VodaPay E‑commerce and Digital Lifestyle business units, engaging directly with Managing Executives, Executive Heads and Product Owners.
• Engage with Group Privacy, Group Cybersecurity, Technology, Group Risk & Compliance, Vodafone AML and Privacy, and Mpesa OPCOs to create robust customized frameworks, policies and processes for VFS.
• Engage with other Vodacom/Vodafone OPCOs and MPesa markets to leverage learnings.
• Liaise with external regulatory stakeholders such as PASA, SARB, FSCA, WASPA and IFWG where relevant.

Assist in the creation and implementation of the compliance training and awareness program

• Create a risk and compliance culture by identifying weaknesses in systems and processes and embedding governance principles, values and sound business practice into existing systems, products, services and processes.

Financial Services Regulation Analysis and Documentation

• Drive the analysis and documentation of regulatory compliance requirements, especially for e‑commerce and digital solutions.
• Develop risk‑management plans for relevant legislation and maintain a regulatory universe (CRMP).
• Develop policies to supplement and enforce the governance framework.
• Conduct controls assessment and monitoring.

Assessing the Risk of Changes to the Regulatory Environment

• Identify and track changes to existing and new laws and trends in the local industry both locally and internationally.
• Perform impact analysis across business processes and systems.

Fraud Prevention

• Establish a robust fraud risk management program.
• Embed fraud prevention controls into online processes.
• Conduct root‑cause analysis on suspicious transactions and enhance existing controls accordingly.

The Ideal Candidate For This Role Will Have

• 3‑year Degree or National Diploma essential in BCom, LLB, BA Law, or related.
• A minimum of 8 years relevant experience in risk and compliance within a fintech, banking, or e‑commerce environment.
• Experience in payments.
• Experience in risk and compliance management.
• Postgraduate or Master’s Degree.

Core Competencies, Knowledge, And Skills

• Specialist experience and knowledge of e‑commerce and payments.
• Expertise in risk and compliance management.
• Focus on operational risk and robust fraud risk mitigation for e‑commerce transactions.
• Expert knowledge of payments processes across the Fintech landscape.

Job Skills

• Ability to influence change across the business and develop a culture of governance and compliance.
• Ability to challenge the status quo maturely.
• Translate regulatory knowledge into sound business practices.
• Analytical and sound financial skills.
• Effective interpersonal and communication skills (verbal and written).
• Relationship management, influencing and persuasion skills.
• Presentation and facilitation skills.
• Extreme attention to detail and draft risk and compliance reports and packs.

We Make An Impact By Offering

• Enticing incentive programs and competitive benefit packages.
• Retirement funds, risk benefits and medical aid benefits.
• Cell phone and data benefits, fibre‑connection discounts and exclusive staff discounts offered in collaboration with partner companies.

Closing date for Applications: 13 November 2025.

Base location: Vodacom, Midrand Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.