Manager, Relationship, Premium

Standard Bank Group; Newcastle; On-site; ZAR 500 000 - 800 000; Full time

Job summary

A leading financial institution in KwaZulu-Natal seeks an experienced professional to grow and retain a portfolio of high-value Premium Segment clients. This role involves developing strategic plans, cultivating client relationships, and ensuring compliance with regulatory requirements. The ideal candidate will have over 7 years of experience in business banking, demonstrated relationship management skills, and a strong understanding of financial solutions. Join a team where excellence in customer service is paramount.

Qualifications

• 7+ years of experience in business, commercial, or corporate banking.
• Proven experience in relationship management and financial advisory.
• Knowledge of SME and high-net-worth business clients.

Responsibilities

• Grow a portfolio of high-value Premium Segment clients.
• Develop plans for client retention and revenue growth.
• Resolve complex client issues with professionalism.

Skills

Strong relationship management

Client acquisition skills

Financial analysis

Sales and business development

Negotiation skills

Communication skills

Problem-solving skills

CRM software proficiency

Education

Bachelor’s degree in Business or Finance

Master’s degree (MBA) or diploma in Business Administration

Professional certifications (CB, CFP, CFA)

Job description

Job Description

To grow and retain a portfolio of high-value Premium Segment relationships through partnering for growth using an ecosystem mindset to proactively provide a high-end differentiated service with premium solutions that add value.

• Develop and execute strategic plans to grow a portfolio of high-value Premium Segment clients ensuring consistent revenue growth and client retention.
• Cultivate and maintain strong professional relationships with key decision-makers within client organisations positioning oneself as a trusted financial advisor.
• Conduct thorough analyses of clients business needs and financial objectives to identify opportunities for cross‑selling and upselling premium banking solutions.
• Collaborate effectively with internal stakeholders across various departments to deliver tailored high‑end financial services that meet and exceed client expectations.
• Implement a proactive approach to risk management ensuring compliance with all relevant regulatory requirements and internal policies.
• Monitor market trends and competitive landscape to identify new opportunities and potential threats to the Premium Segment portfolio.
• Prepare and deliver comprehensive financial presentations and proposals to senior executives of client organisations.
• Manage and resolve complex client issues with utmost professionalism and urgency maintaining the bank’s reputation for excellence in customer service.
• Consistently achieve and exceed performance targets related to portfolio growth, client satisfaction and revenue generation.
• Mentor and guide junior team members fostering a culture of excellence and continuous improvement within the Premium Segment division.

Qualifications

1. Educational Qualifications

• Bachelor’s degree in Business, Finance, Economics, Accounting or a related field. (FAIS aligned)
• A master’s degree (MBA) or postgraduate diploma in Business Administration, Finance or Banking may be advantageous.
• Professional certifications such as Certified Banker (CB), Certified Financial Planner (CFP) or Chartered Financial Analyst (CFA) can be a plus.

2. Work Experience

• 37 years of experience in business banking, commercial banking or corporate banking.
• Proven experience in relationship management, financial advisory or credit analysis for business clients.
• Experience in lending, credit risk assessment and structuring financial solutions for business clients.
• Knowledge of SME, mid‑market or high‑net‑worth business clients is often required.

3. Key Skills and Competencies

• Strong relationship management and client acquisition skills.
• In‑depth knowledge of business banking products including loans, trade finance, treasury and cash management.
• Financial analysis and credit assessment expertise.
• Understanding of risk management and regulatory compliance in business banking.
• Sales and business development skills to grow the bank’s portfolio.
• Excellent negotiation, communication and problem‑solving skills.
• Ability to use CRM and banking software for client management.

4. Additional Requirements

• A strong network within the local business community is often beneficial.
• Knowledge of digital banking trends and how they impact business clients.
• A track record of meeting or exceeding revenue and portfolio growth targets.
• Strong Agric knowledge will be an advantage.

Additional Information

Behavioural Competencies

• Articulating Information
• Convincing People
• Developing Expertise
• Directing People
• Establishing Rapport

Technical Competencies

• Banking Process & Procedures
• Business Process Improvement
• Client Knowledge
• Client Retention
• Risk Awareness

Remote Work: No

Employment Type: Full-time

Key Skills

Business Development, Sales Experience, Loyalty Marketing, Portfolio Management, Wealth Management, Financial Services, Algebra, Territory Management, Banking, Relationship Management, Customer Relationship Management, Geometry

Experience: years

Vacancy: 1