Manager Insurance Centurion

Nubia Consulting; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A consulting firm in Gauteng is seeking a candidate to lead their retentions team in implementing customer retention strategies and metrics. The role involves data-led retention tactics, managing offboarding processes, and compiling performance reports for sales managers. Candidates should have a degree or diploma in a relevant field, with experience in retention and sales operations. Ideal applicants will have knowledge of churn reduction tactics and strong capabilities in data analysis.

Qualifications

• Experience in retention, sales operations, and customer support.
• Knowledge of churn reduction tactics and data formulation.
• Ability to handle vendor management effectively.

Responsibilities

• Lead the retentions team implementing customer strategies.
• Responsible for data-led retention tactics and reporting.
• Compile reports for sales managers with performance analysis.

Skills

Customer retention strategies

Data analysis

Vendor management

Sales operations experience

Consumer marketing

Education

Degree / Diploma in a relevant field

Job description

Job Responsibilities

• Lead the retentions team and implement customer retention strategies and metrics.
• Address revenue management and retention through development and execution of a strategic business plan to increase loyalty and retain business.
• Responsible for data‑led retention tactics and develop and maintain quality improvement programs.
• Maintain offboarding process and checklist, conduct offboarding interviews, and produce the monthly EXCO report.
• Compile reports for sales managers including analysis on program performance and implement targets relating to productivity and quality, including engaging in new features and product launches.

Desired Experience & Qualifications

• Degree / Diploma in a relevant field.
• Experience in retention, sales operations, customer experience, customer support, and consumer marketing.
• Knowledge of churn reduction tactics, acquisition and re‑contracting campaigns, data analysis, formulation of insight, and vendor management.

Package & Remuneration

R