MAC Truworths Cavendish - Assistant Retail Manager

The Estée Lauder Companies Inc.; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading cosmetics retailer in Cape Town is seeking an Assistant Retail Manager to support the Store Manager in achieving sales and customer service targets. The ideal candidate should have proven retail experience, supervisory skills, and a passion for customer service. The role includes coaching Sales Associates and ensuring smooth store operations. Join a dynamic team in a fast-paced retail environment.

Qualifications

• Proven retail experience preferably within cosmetics.
• Ability to provide inspirational, authentic and personalized customer service.
• Previous supervisory experience with a proven track record of coaching others.

Responsibilities

• Support the Store Manager to lead, coach and develop Sales Associates.
• Provide inspirational, authentic and personalized customer service.
• Contribute to achieving store targets through effective team leadership.

Skills

Retail experience

Customer service

Team leadership

Coaching

Inventory management

Microsoft Office

Tools

Retail point-of-sale software

Job description

Job title : MAC Truworths Cavendish - Assistant Retail Manager

Job Location : Western Cape, Cape Town

Deadline : October 01, 2025

Overview

We are seeking an inspirational and dynamic Assistant Counter Manager to play a leading role in the success of the store / counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Responsibilities

• Support the Store Manager to lead, coach and develop the team of Sales Associates to achieve sales, customer service and operational targets.
• Provide inspirational, authentic and personalized customer service.
• Contribute to achieving store targets through effective team leadership and coaching in a fast-paced retail environment.

Qualifications

• Proven retail experience preferably within cosmetics.
• The ability to provide inspirational, authentic and personalized customer service.
• Previous supervisory experience with a proven track record of coaching / mentoring others to achieve sales and customer service targets.
• Retail operations experience including inventory management and cash reconciliation.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software.
• Proficient in Microsoft Office.
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
• Sales / Retail / Business Development jobs.