Luxury Retail consultant

MyCareerCraft; Franschhoek; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading luxury retail firm is seeking a motivated Luxury Retail Consultant to join the team in Franschhoek. The successful candidate will deliver excellent customer service, support sales, and ensure the smooth operation of the store. Key responsibilities include assisting customers, processing payments, and maintaining an organized environment. Ideal candidates should have Grade 12, strong interpersonal skills, and prior retail experience. This position offers an opportunity to be part of a dynamic team that values customer satisfaction.

Qualifications

• Grade 12 /Matric is essential.
• 2-3 years of retail experience preferred.
• Strong customer service and interpersonal skills required.

Responsibilities

• Greet and assist customers in a professional and friendly manner.
• Help customers find products and provide styling advice.
• Process cash and card payments accurately.

Skills

Customer service skills

Interpersonal skills

Attention to detail

Basic administration skills

Cash-handling skills

Ability to work under pressure

Proficiency in English

Team player

Education

Grade 12 / Matric

Job description

We are seeking a motivated and customer-focused Luxury Retail consultant to join our client team. The successful candidate will play a key role in delivering excellent customer service, supporting sales, and contributing to the smooth operation of the onsite store.

Requirements

• Grade 12 /Matric
• 2-3 years of retail experience preferred
• Strong customer service and interpersonal skills
• Basic administration and cash-handling skills
• Attention to detail and accuracy
• Professional and approachable manner
• Ability to work under pressure and adapt to changing demands
• Reliable, enthusiastic, and a team player
• Proficiency in English

Duties

• Greet and assist customers in a professional and friendly manner
• Help customers find products and provide styling or product advice as needed
• Process cash and card payments accurately
• Maintain stock levels and ensure shelves are neatly arranged
• Report stock discrepancies or operational issues to management
• Handle customer returns, refunds, and complaints professionally
• Keep the store clean, organised, and visually appealing
• Follow brand and store guidelines consistently
• Receive, unpack, and store deliveries efficiently
• Assist with pricing merchandise