Luxury Hotel Porter & Guest Services

MORE - Luxury Hotels & Lodges in Southern Africa; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel group in South Africa is seeking a dedicated Porter to provide excellent guest service through luggage handling and safety protocols. The ideal candidate will have a strong background in customer service specifically in luxury settings, possess first aid qualifications, and exhibit excellent communication skills. Responsibilities include reporting maintenance issues, liaising with security, and assisting guests as needed. A proactive and attentive approach is essential for success in this role.

Qualifications

• Sound knowledge of property and company procedures, focusing on safety and hygiene.
• Experience providing customer service in a luxury environment.
• In-depth knowledge of cleaning products and in-room equipment.

Responsibilities

• Provide luggage services and report maintenance issues immediately.
• Maintain communication with team and assist with wake up calls.
• Ensure the safety and security of guest belongings.

Skills

Customer service in a luxury environment

Team player with positive attitude

Excellent communication skills

Attention to detail

Education

First Aid Level 1

Basic Fire Fighting qualification

Job description

A luxury hotel group in South Africa is seeking a dedicated Porter to provide excellent guest service through luggage handling and safety protocols. The ideal candidate will have a strong background in customer service specifically in luxury settings, possess first aid qualifications, and exhibit excellent communication skills. Responsibilities include reporting maintenance issues, liaising with security, and assisting guests as needed. A proactive and attentive approach is essential for success in this role.