Lead Qualification & CRM Specialist

PNet (Pty) Ltd; Sandton; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment platform is seeking a Lead Management Specialist to oversee lead qualification and management activities. This role involves collaborating with the sales team, maintaining CRM data integrity, and analyzing lead data to enhance conversion rates. The ideal candidate will have a matric education, 2+ years in sales or lead management, and hands-on experience with CRM systems. A hybrid working model and various benefits are offered.

Benefits

20 days annual leave

Paid sick leave from day one

16 days of family leave per year

Volunteering days

Maternity and Paternity leave benefits

Group life cover including disability and funeral cover

24 / 7 Employee Assistance Programme

Discovery Flexicare

Qualifications

• Accuracy and strong attention to detail
• Good communication and interpersonal skills
• Skills in MS Office, especially MS Excel
• SAP CRM experience
• Independent worker that can effectively prioritise and manage time
• Positive mindset to work and change
• Minimum of a matric education with 2+ years’ experience in sales / lead management and 3+ years with hands-on experience in CRM systems
• Proficiency in CRM platforms (e.g. SAP CRM, Salesforce, HubSpot)
• Familiarity with lead scoring and qualification tools
• Strong Excel and data analysis skills
• Excellent communication and collaboration skills
• Highly organized with an eye for detail
• Analytical mindset with the ability to interpret data and provide actionable insights

Responsibilities

• Review and qualify inbound leads based on predefined criteria
• Manage lead records, ensuring data integrity and accuracy
• Collaborate with the sales team for effective lead hand-offs
• Track lead progression and identify gaps in the pipeline
• Update and maintain lead records in the CRM
• Generate and share reports on lead activity and conversion metrics
• Analyze lead data to provide insights for optimizing lead flow
• Support cross-functional teams on lead related projects

Job description

A leading recruitment platform is seeking a Lead Management Specialist to oversee lead qualification and management activities. This role involves collaborating with the sales team, maintaining CRM data integrity, and analyzing lead data to enhance conversion rates. The ideal candidate will have a matric education, 2+ years in sales or lead management, and hands-on experience with CRM systems. A hybrid working model and various benefits are offered.