Lead Desktop Engineer

Boardroom Appointments; Randfontein; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading IT recruitment firm in South Africa is seeking a skilled IT manager to oversee a team of desktop engineers and manage desktop support operations. The ideal candidate will have extensive technical expertise, leadership and project management experience, and relevant IT certifications such as MCSE or ITIL. Responsibilities include leading IT projects, mentoring team members, ensuring compliance with IT security protocols, and continuously improving desktop support processes.

Qualifications

• Advanced knowledge of desktop systems, operating systems (Windows, macOS, Linux), and enterprise-level IT environments.
• Experience in managing and mentoring teams of desktop engineers.
• Ability to oversee large-scale IT projects and communicate with stakeholders.

Responsibilities

• Lead a team of desktop engineers and manage IT projects.
• Ensure that IT projects are completed on time and meet quality standards.
• Identify process improvements and manage budgets for desktop support.

Skills

Extensive Technical Expertise

Leadership and Team Management

Project and Stakeholder Management

Strategic Input and Continuous Improvement

Communication and Collaboration

Education

Relevant IT Certifications (e.g., MCSE, CompTIA Network+, ITIL)

Job description

Key Experience and Skills:

• Extensive Technical Expertise
  • Advanced knowledge of desktop systems, operating systems (Windows, macOS, Linux), networking, and enterprise-level IT environments.
  • Expertise in advanced troubleshooting, system optimization, and supporting complex IT infrastructures.
  • In-depth understanding of IT security, data protection, and compliance protocols.
• Leadership and Team Management
  • Leading and managing a team of desktop engineers, mentoring junior and senior team members, and providing technical guidance.
  • Coordinating the execution of IT projects, including desktop deployments, upgrades, and troubleshooting initiatives.
  • Acting as the escalation point for complex technical issues and ensuring resolution.
  • Responsible for team performance, training, and resource allocation.
• Project and Stakeholder Management
  • Overseeing large-scale projects, such as desktop rollouts, migrations, and system implementations.
  • Communicating directly with management, clients, or stakeholders to define project scope, timelines, and objectives.
  • Ensuring that projects are completed on time, within budget, and meet quality standards.
• Strategic Input and Continuous Improvement
  • Contributing to the development of IT strategies, policies, and procedures to enhance desktop support and efficiency.
  • Identifying opportunities for process improvements, cost savings, and better performance.
  • Managing budgets and resources for desktop support operations and ensuring systems are well-maintained and secure.
• Communication and Collaboration
  • Strong interpersonal and communication skills, acting as a liaison between IT teams and non-technical stakeholders.
  • Preparing and presenting reports on desktop support performance, issues, and resolutions to senior management.

Additional Requirements:

• Project Management Experience: May involve leading cross-functional teams, handling IT budgeting, and ensuring deadlines are met.
• Certifications: Advanced IT certifications like Microsoft Certified Systems Engineer (MCSE), CompTIA Network+, ITIL certification, or equivalent can be beneficial.
• Vendor Management: Ability to work with third-party vendors and external support services