L3 Support Engineer – DOL3SUPPORT

Armstrong Appointments; Cape Town; On-site; ZAR 360 000 - 480 000; Full time

Job summary

A leading IT managed services provider is looking for an L3 Support Engineer based in Cape Town or Gauteng. The ideal candidate will have strong troubleshooting skills and relevant IT certifications. Responsibilities include managing incidents, providing advanced technical support, and ensuring security compliance. Applications are welcomed from candidates with experience in a managed services environment.

Qualifications

• Proven experience in an IT support or helpdesk role.
• Experience providing technical support in managed services.
• Track record of managing escalated incidents.

Responsibilities

• Expert troubleshooting and resolution of technical issues.
• Major incident management and change management.
• Documentation and knowledge sharing.

Skills

Expert troubleshooting

Analytical skills

In-depth knowledge of networking

Cloud technologies knowledge

Advanced proficiency with Microsoft 365

Strong understanding of security solutions

Organisational skills

Ability to work under pressure

Education

CompTIA Network+

CompTIA Security+

Microsoft Certified: Azure Administrator Associate (AZ-104)

Microsoft Certified: 365 Administrator (MS-102)

Cisco Certified Network Associate (CCNA)

Backup certification or experience

Tools

Veeam

Commvault

Datto

Microsoft Intune

SharePoint

Mimecast

Job description

Our client in the IT managed services industry are currently seeking the skills of a L3 Support Engineer to be based in either Gauteng or Cape Town offices

Main job function

• Expert Troubleshooting & Resolution
• Major Incident Management
• Solution Implementation
• Overflow & Critical Support
• Technical Support (Networking
• Technical Support (Cloud & Infrastructure
• Third-Party & Vendor Management
• Security & Compliance
• Automation & Scripting.
• Documentation & Knowledge Sharing
• Proactive Improvement
• Change Management
• Out-of-Hours Escalations

Qualifications

• CompTIA Network+
• CompTIA Security+
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: 365 Administrator (MS-102)
• Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
• Cisco Certified Network Associate (CCNA) or equivalent
• Backup certification or demonstrable experience (e.g. Veeam, Commvault, Datto)
• Microsoft Certified: SharePoint Administrator (MS-600)
• Mimecast certification or experience

Criteria

• Proven experience in an IT support or helpdesk role, ideally within a managed services environment
• Demonstrated ability to diagnose and resolve advanced technical issuesExperience providing technical support and delivering excellent customer service
• Familiarity with cloud platforms (Microsoft 365, Azure), Active Directory, and network administration
• Track record of successfully managing escalated incidents and collaborating with cross-functional teams to deliver solutions in high-pressure environments.

Skills

• Expert troubleshooting and analytical skills
• In-depth knowledge of networking, cloud, and infrastructure technologies
• Advanced proficiency with Microsoft 365, Azure, Intune, SharePoint, and related platforms
• Strong understanding of security, compliance, and backup solutions
• Ability to lead, mentor, and train others
• Strong organisational, documentation, and reporting skills
• Ability to work independently and collaboratively under pressure

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.