L2 Technician | Meridian Services | Gauteng

Managed People Solutions; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading IT support company is seeking a knowledgeable L2 Technician in Gauteng to join its team. The ideal candidate will have IT systems knowledge and at least 3 years of experience in a PC support environment. Responsibilities include logging faults, providing user support, and ensuring connectivity among devices. Candidates must hold Grade 12 and relevant certifications like A+, N+, and MSCA.

Qualifications

• Minimum of 3 years experience in a PC support environment.
• Ability to assist during and after working hours if needed.

Responsibilities

• Log all faults and ensure timely closure of tickets.
• Provide support for desktop platforms and remote assistance.
• Monitor connectivity and assist with IT infrastructure best practices.

Skills

IT systems knowledge

Attention to detail

User support skills

Problem-solving

Education

Grade 12

A+ Certification

N+ Certification

MSCA Certification

Job description

Overview

Meridian Services is seeking a knowledgeable and dependable L2 Technician based in Gauteng to strengthen our IT support team. This role requires a strong understanding of IT systems, attention to detail, and a commitment to delivering high-quality service to end users across the business.

Responsibilities

• Receive and ensure all email and verbal faults are logged on the ticket system. All tickets acted on, all tickets closed within SLA requirements.
• Assist both internal and external users during and if required after working hours.
• Escalate calls if necessary.
• Help users maximise their IT investment.
• Guide users to follow best practices when accessing IT infrastructure and information.
• Monitor connectivity between computers, branches and devices.
• Provide support on all desktop platforms supported by the Group.
• Provide server support – ad-hoc.
• Remote support after hours.
• Provide support on printers, scanners, video conferencing equipment, etc.
• Ensure connectivity to all CCTV cameras for Gauteng and KwaZulu regions.
• Setup phones, tablets and other BYOD devices when requested.
• Escalate any security or potential risk detected on the network.
• Plan and manage all upgrades.
• Ensure that timely checks are made against supplies to ensure that stock is managed and available to mitigate risk.
• Ensure all documentation is kept up to date and communication to business is clear.
• Maintain fixed asset schedule, insurance replacements, Stock movement.
• Provide support and assistance to IT team as required relating to special projects outside the Job Role, ensuring that the Project plan is followed.
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Plan and prioritize, demonstrating abilities to manage competing demands.
• Demonstrate abilities to anticipate and manage change.
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs.

Qualification and Experience

• Grade 12.
• A+ Certification.
• N+ Certification.
• MSCA Certification.
• 3 years PC support environment.

Beneficial experience (in addition to above)

• Microsoft Certified Solutions Expert.
• Linux Foundation Certified System Administrator.

Please do not apply for the position if you do not meet the requirements.

Should you not receive a response to your application within two weeks please consider your application unsuccessful.