KYC Support Engineer - Customer Success & Configuration

nCino; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A cloud banking leader in South Africa is seeking a Support Engineer to provide exceptional service to customers utilizing the nCino KYC Africa system. This role involves troubleshooting, customer communication, and enhancing user experience through technical support. The ideal candidate will have a bachelor's degree, 2+ years in customer service, and excellent communication skills. A positive attitude and problem-solving capabilities are essential for success in this position.

Qualifications

• 2+ years of experience in customer service, account management, or a similar role.
• Strong commitment to customer service and satisfaction with a focus on quality technical support.
• Excellent verbal and written communication skills.

Responsibilities

• Provide exceptional service to customers using the nCino KYC Africa system.
• Triaging customer-reported system issues and responding to inquiries.
• Maintain regular communication with customers across multiple channels.

Skills

Customer service

Problem-solving

Communication skills

Attention to detail

Time management

Education

Bachelor’s Degree or equivalent experience

Tools

Zendesk

Job description

A cloud banking leader in South Africa is seeking a Support Engineer to provide exceptional service to customers utilizing the nCino KYC Africa system. This role involves troubleshooting, customer communication, and enhancing user experience through technical support. The ideal candidate will have a bachelor's degree, 2+ years in customer service, and excellent communication skills. A positive attitude and problem-solving capabilities are essential for success in this position.