Key Account Manager, AVS

Amazon Commercial Services (South Africa) (Pty) Ltd; Cape Town; On-site; ZAR 500 000 - 750 000; Full time

Job summary

A leading e-commerce company in Cape Town seeks a Key Account Manager to drive success metrics and facilitate growth for strategic vendor partners. This role involves managing relationships, optimizing supply chain operations, and providing data-driven insights to improve business performance. Candidates should have at least a bachelor's degree and two years of relevant experience in fields like account management or business consulting. Join a dynamic team dedicated to innovation and customer commitment in an inclusive work environment.

Qualifications

• Minimum 2 years working experience in Account management, Buying, or Business Management.
• Ability to analyze data to support business decisions.
• Demonstrated success in negotiations and relationship management.

Responsibilities

• Act as a consultant driving success metrics for vendors.
• Serve as the primary liaison between the Vendor and Amazon.
• Drive supply-chain operational excellence and manage stock to ensure availability.

Skills

Data analytics

Relationship management

Project management

Problem solving

Negotiation

Education

Bachelor's degree

Job description

The Key Account Manager works within Amazon Vendor services (AVS), a B2B service that aims to help strategic vendor partners grow their business with Amazon. As a Key Account Manager, you will gain 360‑degree exposure to all e‑commerce related areas that directly affect long‑term and short‑term strategic growth metrics for key vendors. You will act as a consultant driving success and growth metrics on a daily basis, ensuring the vendor’s experience of AVS demonstrates our customer obsession. The Key Account Manager will also work with multiple internal teams and management to grow and improve the vendor's success at Amazon, including merchandising/marketing, new product launch teams, category leads, pricing, finance and supply chain. This role is strategic, operational and tactical in nature.

Key Job Responsibilities

• Core Service: Use your knowledge in deep data analytics to identify industry opportunities and provide recommendations to improve overall business performance through the use of Amazon programs to drive long‑term benefit for Amazon and the vendor. Provide actionable insights to vendors that support decision making and business advancement.
• Relationship Management: Serve as the primary liaison between the Vendor and Amazon whilst ensuring all material and interactions with vendors are of a standard that earns trust and transitions relationships into long‑term partnerships.
• Availability & Operational Excellence: Drive supply‑chain operational excellence initiatives by optimizing existing processes, managing defects, lead times, and managing stock to ensure availability for customers.
• Promotion & Funding: Provide recommendations for the vendor’s marketing and advertising campaigns to promote new products, increase traffic and improve conversion. Plan, implement and manage promotional activities for Amazon events where you will help your vendor to generate sales. Work closely with Amazon Advertising to explore further marketing opportunities that exist.
• Ranging: Help grow range by managing the launch of new products, expanding local range availability on the platform and improving discoverability on the platform. Identify product gaps, onboard new products and be responsible for product growth.
• Store Data Quality Management: Deliver a good customer journey on Amazon (i.e., performing regular online store checks, competitor benchmarking, creating enhanced content on detail pages, quality product visibility, accurate product descriptions, etc.).
• Problem Solving: Detail and implement a clear action plan that enables vendor growth under AVS. Further adapt service offerings to assess and meet vendor and Amazon business demands.
• Project Management: Deliver a project that adds value to the vendor and/or Amazon community.
• Team Player: Actively participate in Amazon team‑led initiatives that advance the progression of the Amazon store, customer experience in South Africa.

The role offers a unique opportunity to work at the most innovative online retailer. It can lead to greater responsibility and advancement into a variety of roles including Merchandising, Vendor Management and Inventory Management.

BASIC QUALIFICATIONS

• Bachelor’s degree
• Minimum 2 years working experience in one or more of the following areas: Account management/Customer Development, Buying, Business Management, Business Consulting, Project Management, Financial Analysis and/or Marketing

PREFERRED QUALIFICATIONS

• Demonstrated success in negotiations, influencing abilities and relationship management
• Ability to work in an entrepreneurial start‑up type of environment
• Ability to navigate ambiguity and lead initiatives that enhance vendor engagement
• Experience solving problems and initiating projects that lead to measurable positive business impact
• Experience analyzing data to support business decisions
• Ability to prioritize and manage multiple competing priorities in a fast‑paced environment

Amazon is an equal‑opportunity employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.